Express Store Manager - Coventry Area

Role Overview

As an Express Store Manager, you are central to delivering an outstanding customer experience every time shoppers visit. Our stores operate in lively, fast-paced settings where each day brings unique challenges. You will lead and motivate your team, collaborate throughout the business, and foster an inclusive environment that encourages success for everyone involved.

This position offers opportunities to enhance leadership skills, develop your team, and impact store performance positively. Whether you desire career growth, work-life balance, or stability, this role provides a platform to excel. We provide a competitive salary alongside a comprehensive benefits package. Shift schedules vary but are planned ahead to support personal balance.

Key Responsibilities

• Building and motivating a high-achieving team with strong operational excellence and leadership abilities.
• Mentoring staff to be passionate, knowledgeable, and customer-centric, ensuring excellence in product range, quality, and service.
• Guiding the team to increase trade, boost sales, and maximize profits by employing strong commercial insights and effective decisions.
• Developing managers' skills to implement Store Change Plans and allocating resources effectively to prioritize customer impact.
• Ensuring colleague safety and compliance by consistently following all security and operational regulations.
• Exemplifying leadership behaviors that foster a culture of clarity, resilience, and continuous improvement within the team.

Required Skills and Experience

• Demonstrable leadership experience in retail or customer-facing roles with successful team and results management.
• Comprehensive understanding of collaborative teamwork and leadership to drive consistent operational performance.
• Friendly and approachable customer service skills backed by prior customer-facing experience, building strong customer relationships.
• Ability to maintain high energy, resilience, and confidence in a fast-moving environment, making prompt and well-informed decisions.
• Strong integrity and high standards that inspire confidence, establish expectations, and lead by example.
• Good awareness of competitors and solid retail operations knowledge to identify improvement opportunities and introduce new initiatives.

Employee Benefits

• Starting with 20 days of holiday plus an additional personal day, increasing to 22 days after one year, alongside bank holidays.
• Flexible working options available from the first day of employment.
• 10% discount through the Colleague Clubcard (15% discount on payday weekends), with an additional card for family use.
• Access to free wellbeing services supporting mental, physical, and life aspects.
• Life insurance coverage equal to five times annual pay and a pension scheme with employer contributions up to 7.5%.
• Multiple employee benefits including discounts, share schemes, green car salary sacrifice, and cycle-to-work programs.
• Uniform supply and support through important life moments via company policies.

Company Vision and Inclusion

Tesco aims to be the preferred shopping destination for every customer, committed to serving customers, communities, and the planet responsibly and sustainably. The company prioritizes diversity, equity, and inclusion, ensuring all employees feel represented and valued. Flexible working arrangements reflect respect for individual life circumstances. Tesco is recognized as a Disability Confident Leader, offering an inclusive recruitment process with accessibility support available upon request.