Express Store Manager - Basingstoke Area

About the Role

At the core of our operations, customers come first, and as an Express Store Manager, you will ensure every visitor has an outstanding experience. This role is dynamic and fast-paced, offering varied responsibilities daily. You will inspire and lead your team, collaborate with various departments, and foster an inclusive environment where every individual feels supported and empowered to thrive.

Becoming a Store Manager here enables you to build strong leadership capabilities, develop your team effectively, and significantly impact store performance. Whether you desire career growth, flexibility, or a stable position, this opportunity allows you to achieve those goals. We provide a competitive salary alongside a comprehensive benefits package. Shift schedules are planned ahead to promote a healthy work-life balance.

Key Responsibilities

• Lead and develop a high-achieving team with solid operational skills and confident leadership.
• Coach staff to embody passion, knowledge, and customer focus, ensuring excellent product range, quality, and service.
• Drive store trade, enhance sales, and maximize profits through sharp commercial insight and sound decision-making.
• Equip managers to effectively execute the Store Change Plan and allocate resources strategically for customer benefit.
• Uphold colleague safety and comply with legal standards by rigorously following security and operational procedures.
• Demonstrate leadership behaviors that foster a positive culture centered on clarity, resilience, and continuous improvement.

Candidate Requirements

• Proven team leadership experience in retail or customer-facing settings with a history of achieving results through others.
• Strong collaborative skills paired with leadership experience to maintain consistent performance.
• A naturally approachable demeanor with customers, leveraging previous service experience to nurture meaningful relationships and prioritize customer needs.
• High energy, resilience, and confidence to thrive in a fast-moving setting, making swift, well-informed decisions supporting colleagues and customers.
• Exemplary personal standards and integrity, inspiring trust, setting expectations, and leading by example.
• Knowledge of competitor activities and practical retail operations experience to identify opportunities, launch initiatives, and enhance customer satisfaction.

Benefits and Perks

• Starting holiday entitlement at 20 days, increasing to 22 days after one year, plus bank holidays and a personal day.
• Flexible working options available from the start.
• Discounts including 10% off with Colleague Clubcard, rising to 15% during pay-day weekends, and an additional card for family use.
• Access to free wellbeing services addressing mental, physical, and life support needs.
• Life insurance covering five times your salary and a pension plan with up to 7.5% company matching contributions.
• Multiple benefit choices such as discounts, share options, the Green Car salary sacrifice program, and cycle-to-work schemes.
• Uniform provided along with supportive policies for life events.

About the Company

Our vision is to become every customer's preferred shopping destination. We are dedicated to serving our customers, communities, and the planet responsibly and sustainably. Diversity, equity, and inclusion are at the heart of our values, encouraging everyone to be themselves and feel welcomed.

We recognize that personal circumstances differ and are open to discussing flexible working arrangements during your application process. As a certified Disability Confident Leader, we commit to an inclusive and accessible recruitment experience, accommodating individual needs.