Experience Designer

About Meridian Energy

Meridian Energy is New Zealand's largest renewable electricity producer, harnessing natural elements like wind from Tāwhirimātea, water from Tangaroa, and warmth from Tama-nui-te-rā. Together with Powershop, Meridian serves over 400,000 homes, businesses, and farms across the country, reflecting a strong commitment to sustainability and renewable energy.

Role Overview

The DigiGEN (Digital Generation) initiative is a strategic project focused on enhancing Generation operations through advanced data and digital tool integration. Meridian is seeking two Experience Designers for two-year fixed-term contracts to join this program. The role involves applying Service Design, Business Analysis, and human-centered design techniques to improve processes, assets, and outcomes in the Generation division.

Responsibilities

• Collaborate with cross-functional DigiGEN squads to understand and analyze user needs.
• Identify opportunities for enhancement in services and operational processes.
• Define clear user and business requirements based on comprehensive discovery activities.
• Design and deliver end-to-end services that create value for both users and the organization.

Required Skills and Experience

• Proven expertise in Human-Centered Design, Service Design, Customer Experience (CX), User Experience (UX), Business Analysis, Process Improvement, or similar fields.
• Familiarity with service design principles, systems thinking, journey mapping, and service blueprinting to connect opportunities with business outcomes.
• Experience in leading design discovery within complex systems, collaborating to align user, operational, and business priorities.
• Strong facilitation, collaboration, stakeholder management, communication, and storytelling abilities.
• Comfort working within Agile delivery frameworks and alongside multidisciplinary teams.

What Meridian Offers

• Competitive salary package reviewed annually, along with discounts via several partnerships.
• Southern Cross Healthcare wellbeing insurance scheme for eligible employees.
• Enhanced leave options including three company-paid holidays during the festive season, superior parental leave, and the option to purchase additional leave days.
• Life, trauma, and income protection insurance coverage.
• Enhanced KiwiSaver contributions for retirement savings.
• Robust learning and development opportunities encouraging personal and professional growth.
• An acclaimed wellbeing program providing support as needed across various circumstances.
• Employee discounts on Meridian electricity services.

Diversity and Culture

Meridian fosters an inclusive environment where diversity is celebrated, and everyone is encouraged to bring their whole selves to work. The company supports individuals from all backgrounds including those with disabilities, diverse health conditions, and neurodiverse identities. Sustainability and community responsibility are core values embedded throughout the organization.

Additional Details

• Location preference is Christchurch, Canterbury, but other locations may be considered with some travel.
• The application deadline is Friday 4th September.
• Interested candidates with questions can reach out via email for support accessing the application process.