Executive, Sales Management

About Pan Pacific Hotels Group

Pan Pacific Hotels Group comprises three trusted and established brands: Pan Pacific®, PARKROYAL COLLECTION®, and PARKROYAL®. The group is rapidly expanding and seeks dynamic, motivated individuals passionate about delivering service excellence within the hospitality sector. Join our team at our Corporate Office in Singapore and contribute to strengthening our global presence.

Key Responsibilities

• Administer and oversee various sales-related platforms utilized by PPHG Corporate Commercial, including Opera Cloud Central, Delphi Sales & Catering, Opera S&C, Opera/Opera Cloud PMS, Lanyon RFP, InTouch BI, and other commercial sales systems.
• Manage Opera Cloud Central accounts and profiles through creation, modification, auditing, and cleaning of centrally-managed profiles.
• Possess strong proficiency in the sales systems to support, guide, audit, and train property and Global Sales Office teams on system usage, via webinars or on-site visits which may involve travel.
• Respond to system-related inquiries from properties via a shared mailbox and coordinate with vendors to ensure optimal system functionality.
• Advise and encourage coordinators across Global Sales Offices to implement best practices.
• Keep user manuals and system documentation current and accurate for all assigned sales systems.
• Generate and deliver necessary data reports for Commercial, Sales Management, and Global Sales teams and assist with market intelligence research.
• Provide administrative and project assistance to the Vice Presidents of Commercial and the Director of Commercial, including participation in assigned projects.
• Maintain well-organized physical and electronic filing systems to support efficient information retrieval.
• Communicate clearly and promptly with internal and external stakeholders, and complete all sales training and professional development programs as required.
• Serve as a brand ambassador, effectively promoting PPHG’s values, brands, and initiatives.

Candidate Profile

• At least two years’ experience working with Opera SFA / ORS, Opera Sales & Catering, Delphi Sales & Catering, and Lanyon systems.
• Background or familiarity with hotel industry, specifically within Sales and Catering divisions.
• Highly detail-oriented, methodical, and customer-service focused.
• Proactive with ability to work independently with minimal supervision.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, PowerPoint, and Excel.

Additional Information

Pan Pacific Hotels Group is an equal opportunity employer committed to diversity. Only shortlisted candidates will be contacted.