Executive - Retail Sales

Job Overview

The primary focus is to effectively manage the sales cycle for new vehicles representing the brand, ensuring outstanding customer experiences and adherence to company procedures.

Customer Relationship Management

• Deliver thorough sales support throughout the customer journey facilitating new vehicle sales.
• Accurately log all customer inquiries within the dealer management system and proactively follow up.
• Ensure transactions proceed smoothly and meet customer expectations promptly.
• Comprehend and work towards key performance targets set by the line manager.
• Assist the line manager in optimizing profitability on each vehicle sold.

Administrative Duties

• Adhere strictly to documented sales protocols and comply with all legal and corporate regulations.
• Guide customers through the processes and necessary requirements to complete new vehicle purchases.
• Collaborate with the line manager to uphold high standards of display and presentation in sales operations.
• Observe all Health, Safety, Security and Environmental (HSSE) standards.

Additional Responsibilities

• Operate under the guidance of the line manager throughout the sales process.
• Ensure clearance of payments, whether cash or finance, before releasing vehicles, including trade-in transactions.
• Execute vehicle registrations in accordance with the statutory requirements of each Emirate.
• Consistently provide a professional and polished customer experience.

Qualifications

A diploma in any discipline is required.