Executive Office and Quality Manager

Company Overview

Raffles Hotels & Resorts is a prestigious historic brand dating back to 1887, celebrated for its rich heritage and cherished by multiple generations. Situated in iconic locations across the globe, Raffles offers culturally immersive, intellectually enriching experiences with respect for local communities and environments.

Fairmont Hotels & Resorts operates a global network of over 90 properties in 30 countries, ranging from tropical beaches to urban centers, delivering grand hospitality with contemporary style and vibrant guest engagement.

At the Katara Towers in Doha, Qatar, the Raffles and Fairmont brands unite to provide luxurious, bespoke, and memorable guest experiences that blend elegance, artistry, and exceptional service.

Role Summary

The Executive Office and Quality Manager will deliver high-level executive support to the Managing Director, while leading quality management and sustainability efforts across Raffles & Fairmont Doha. This critical position acts as a key liaison among executives, stakeholders, and departments, ensuring smooth coordination and adherence to strategic priorities with utmost professionalism and confidentiality.

Primary Responsibilities

• Provide expert executive and administrative assistance to the Managing Director, managing priorities, schedules, correspondence, meetings, and ensuring timely follow-ups.
• Serve as a trusted intermediary between the Managing Director, executive committee, department heads, corporate partners, owners, and external collaborators.
• Coordinate strategic projects, ensuring execution on executive initiatives and accountability across various teams.
• Prepare and organize presentations, reports, meeting agendas, minutes, and communications for management.
• Maintain strict confidentiality and discretion regarding sensitive operational, financial, and personnel information.
• Support governance, communication, and cross-functional coordination within Raffles & Fairmont Doha.
• Lead the development, implementation, and ongoing refinement of the hotel's Quality Management System aligned with brand standards and industry best practices.
• Establish and uphold quality policies, procedures, tools, and monitoring systems across operations.
• Promote a culture focused on service excellence and continual improvement through audits, inspections, and performance monitoring.
• Track guest feedback, quality indicators, audit findings, and operational results to drive improvements.

Candidate Profile and Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or related disciplines.
• At least 5 to 7 years' experience in luxury hospitality operations, executive office support, quality management, or equivalent leadership roles.
• Prior experience assisting a General Manager, Managing Director, or senior hospitality executive in a high-profile setting.
• Strong knowledge of luxury hospitality standards, quality assurance processes, guest satisfaction, and operational excellence.
• Proven ability to create and maintain quality management systems and implement continuous improvement programs.
• Understanding of sustainability principles and environmental initiatives aligned with responsible hospitality practices.
• Experience managing internal, brand, corporate or external audits and overseeing corrective action plans.
• Excellent project management, organizational skills, analytical capabilities, and ability to meet deadlines and multitask.
• Strong communication skills, both verbal and written, capable of engaging confidently with high-level stakeholders.
• High professional integrity, discretion, confidentiality, and sound judgment.
• Proficiency in Microsoft Office suite, especially in PowerPoint, Excel, Word, and Outlook.
• Fluent in English; additional languages are advantageous.
• Demonstrated leadership and influence to drive company-wide initiatives without direct supervisory authority.
• Experience working in luxury or internationally recognized hotel brands preferred.
• Commitment to embracing the Raffles & Fairmont brand promise and luxury ethos.
• Dedication to fostering an inclusive workplace where individuals feel valued, supported, and empowered.

Additional Information and Employee Benefits

Employees enjoy remarkable perks including complimentary room upgrades, extended stays, discounts across Fairmont and Raffles properties, special offers on dining and wellness, and other exclusive privileges enhancing the work experience.

Core Values

• Respect: Valuing and treating every individual with fairness and dignity.
• Excellence: Creating meaningful connections and making others feel special.
• Belonging: Celebrating diversity and supporting one another.
• Empowerment: Encouraging initiative and anticipating opportunities to create exceptional experiences.
• Integrity: Building trust through authenticity and mutual respect.

Diversity & Inclusion

We promote an inclusive culture embracing diverse talent and welcome applicants from all backgrounds to grow and thrive with us.