Executive Lounge Waiter / Waitress

Overview

As a member of the Rooms Division's Front Office and Guest Services team, you will be tasked with delivering exceptional food and beverage service to guests within the Executive Lounge. Upholding Kempinski’s signature hospitality values, your role ensures a courteous, professional, and efficient experience that encourages sales and delivers maximum guest satisfaction.

Key Responsibilities

• Report directly to the Executive Lounge Supervisor, Assistant Manager, and Front Office Manager.
• Arrive punctually in correct, clean, and well-pressed uniform, including polished shoes and visible nametag, following the hotel's dress and grooming standards to maintain a high standard of personal appearance and hygiene.
• Provide courteous, professional, and efficient service consistently.
• Perform all outlet tasks assigned diligently.
• Maintain comprehensive knowledge of all hotel services, products, and food and beverage offerings within your department.
• Effectively perform upselling by explaining products and suggesting alternatives to guests.
• Monitor supplies, equipment, and minimize waste and spoilage effectively.
• Keep your workplace and surrounding area clean and organized at all times; carry out opening and closing procedures accurately.
• Respond to guest inquiries politely and efficiently and communicate any guest complaints or feedback promptly to supervisors, ensuring proper follow-up.
• Operate the POS system as trained and assigned.
• Adhere strictly to all hotel policies including fire safety, hygiene, health, and safety regulations.
• Foster positive working relationships with department staff and other hotel colleagues.

Job Requirements

• Strict compliance with hotel policies regarding fire safety, hygiene, and HACCP standards.
• Effective management of service team duties by delegating appropriate tasks.
• Maintain the highest quality standards in product and service in the Executive Lounge.
• Proactively seek and develop entrepreneurial opportunities to increase business within the Executive Lounge.

About Kempinski

Established in Germany in 1897, Kempinski Hotels represents the pinnacle of European hospitality traditions. Present in many prestigious cities and resorts around the world, Kempinski offers a harmonious blend of luxurious accommodations, exquisite culinary experiences, and superior facilities - all supported by impeccable service. Whether for leisure or business, Kempinski is recognized as the premier choice for discerning guests seeking style, comfort, and efficiency. Our portfolio spans grand historic hotels, cutting-edge modern establishments, and charming older properties that seamlessly integrate local ambiance with world-class luxury standards.