Executive Housekeeper

About Rosewood Doha

Rosewood Doha is a premier destination inspired by Qatar's coral reefs, featuring ultra-luxury hospitality including a 155-key hotel, serviced apartments, private residences, multiple dining venues, extensive event spaces, and wellness facilities, including Qatar's first members-only social wellness club. Since its opening in 2025, it has received multiple prestigious awards for excellence, reflecting its elevated standards in luxury hospitality and lifestyle.

Why Join Us?

At Rosewood Doha, we foster a workplace where enthusiasm and purpose align, enabling you to create a meaningful career. We champion a culture centered on Relationship Hospitality and Make the Place philosophy, encouraging personal growth, confidence building, and extraordinary experiences. Our diverse, inclusive community invests in your development through competitive salaries, quality accommodation, personal milestone benefits, and ongoing learning opportunities.

Role Overview and Responsibilities

• Plan and adjust staffing levels according to business demands by managing associate schedules and rotas.
• Ensure compliance with all company and brand housekeeping standards and quality procedures.
• Lead and implement annual training programs, including identifying needs, organizing on-the-job training, and maintaining training documentation.
• Develop and update standard operating procedures and identify qualified trainers within the team.
• Address guest complaints through investigation and coaching interventions.
• Provide thorough induction and support for new housekeeping staff joining the department.
• Promote a collaborative and supportive working environment aligned with overall hotel success and guest satisfaction.
• Assist with performance appraisals and maintain strong relationships with suppliers to guarantee quality standards.
• Supervise housekeeping staff and contractors to foster motivated teamwork while adhering to grievance and disciplinary policies.
• Maintain clear communication tools and processes within the department.
• Oversee daily housekeeping operations, including guestroom floors, public areas, and back-of-house maintenance with regular spot checks.
• Respond to guest requests and feedback promptly to ensure satisfaction.
• Support the Assistant Director of Rooms in managing the department and act as deputy in their absence.
• Drive departmental performance to consistently uphold Forbes, LQA, and Rosewood Brand standards above guest expectations.
• Manage scheduling, payroll input, reporting, and attendance compliance timely and accurately.
• Coordinate preventive maintenance and cleanliness of rooms, corridors, and public areas.
• Supervise room assignments and inspect VIP rooms, floor pantries, and other areas daily, ensuring care of equipment and supplies.
• Report and follow up on maintenance issues alongside the Engineering department.
• Maintain proper inventory levels of linen, cleaning chemicals, guest supplies, and machinery while recommending improvements to reduce loss.
• Oversee carpet and upholstery maintenance and ensure all housekeeping equipment is well-maintained and operational.