Executive Housekeeper

About the Company

GRT Hotels & Resorts is a prominent hospitality chain under the 50-year-old G.R. Thanga Maligai group, operating 22 upscale hotels and luxury resorts throughout South India, including Tamil Nadu, Pondicherry, Kerala, Telangana, Andhra Pradesh, and Karnataka. The group is known for blending rich tradition with modern innovation.

Role Overview

We are seeking a dedicated Executive Housekeeper for GRT Hotels & Resorts in Vijayawada. This full-time on-premise role entails managing comprehensive housekeeping activities to ensure immaculate guest rooms, public areas, and behind-the-scenes facilities. The position requires collaboration with front office and maintenance units to swiftly address guest requests and manage room statuses, as well as efficiently handle guest feedback and service recovery tasks.

Key Responsibilities

• Supervise complete housekeeping operations including linen management, room sanitation, and maintaining hygiene standards.
• Maintain effective communication with team members, interdepartmental staff, and guests.
• Deliver high levels of customer service, addressing guest requests and resolving complaints professionally.
• Organize and schedule housekeeping staff, oversee inventory control, budget management, and accurate record keeping.
• Train and mentor staff and supervisors, establish and implement standard operating procedures, and promote performance improvements.

Qualifications and Requirements

• Prior supervisory or managerial experience in hotel housekeeping or similar hospitality roles.
• Strong expertise in housekeeping management with knowledge of safety, sanitation, and quality standards pertinent to hotel operations.
• Excellent organizational, communication, and customer service skills.
• Diploma or degree in Hotel Management or related disciplines is preferred; relevant experience will also be considered.
• Ability to work flexible schedules including weekends and holidays as demanded by hotel business requirements.