Executive Housekeeper

Overview

This role involves leading daily operations in Housekeeping, Recreation/Health Club, and potentially Laundry within the hotel setting. The Executive Housekeeper oversees maintaining the cleanliness and upkeep of guest rooms, public areas, and staff zones. This position includes conducting inspections, enforcing corrective measures, and supporting guest and employee satisfaction while managing departmental budgets.

Key Responsibilities

• Coordinate and communicate guest room readiness status promptly to the Front Desk team.
• Collaborate effectively with Engineering to address guest room maintenance issues.
• Oversee the general cleaning schedules throughout the property.
• Organize work assignments based on immediate cleaning needs and upcoming check-outs or discharges.
• Maintain inventory to ensure sufficient cleaning and guestroom supplies.
• Supervise daily housekeeping shifts ensuring adherence to policies and quality standards.
• Assist with procurement of guestroom and cleaning materials as well as staff uniforms.
• Implement and support a thorough inspection program for guestrooms and public spaces.
• Address attention-required areas with staff and ensure clear follow-up.
• Ensure all team members are equipped with necessary supplies, equipment, and appropriate uniforms.
• Contribute to managing department expenses to meet or surpass budget goals.
• Understand and manage the financial impact of housekeeping department operations.
• Handle guest concerns and complaints with professionalism.
• Encourage and empower staff to deliver outstanding customer service.
• Focus departmental meetings on guest satisfaction and continuous improvement.
• Take part in investigating employee accidents when required.
• Manage staffing to balance operational needs with financial objectives effectively.
• Clarify employee expectations and enforce property policies consistently.
• Complete disciplinary procedures and documentation in line with operating standards.
• Monitor employee service quality and provide personalized feedback and training.
• Utilize on-the-job training methods to develop new and existing staff skills.
• Participate in performance evaluations and provide relevant feedback.
• Assist in recruitment and onboarding processes of new team members.
• Support orientation programs to ensure new hires are adequately trained.
• Engage in employee progressive discipline processes as necessary.

Qualification & Experience

• High school diploma or GED plus a minimum of two years’ experience in housekeeping or a related field; or
• A two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline with no required prior work experience.

Additional Information

Location: Al Corniche Street, P.O. Box 6000, Doha, Qatar
Job Number: 26125199
Category: Housekeeping & Laundry
Schedule: Full Time
Position Type: Management
Work Location: Onsite

Equal opportunity employer environment valuing diversity and inclusion, welcoming applicants regardless of disability, veteran status or other protected characteristics. Sheraton is part of Marriott International’s global network of hospitality brands, encouraging team players to deliver excellent guest experiences and fostering a sense of belonging within over 400 global communities.