Executive - Debt Management Services - Rural

About Bajaj Finserv Lending

Bajaj Finserv Lending is a diverse non-banking financial company (NBFC) serving over five million customers nationally. It provides an array of loan products including Consumer Durable Loans, Personal Loans, Small Business Loans, and Loan Against Securities, among others. The company is recognized for its superior credit rating of FAAA/Stable, the highest among NBFCs in India.

Role Summary

The Debt Management Executive will focus on recovering overdue payments from loan or credit account holders, ensuring compliance with legal norms and achieving defined collection targets.

Key Responsibilities

• Meet collection goals through direct customer and agency visits.
• Track performance against benchmarks providing frequent progress reports.
• Adhere to legal procedures during product repossession processes.
• Keep precise records of all customer contacts and transactions.
• Generate routine updates on collection operations and achievements.
• Handle escalated issues efficiently to resolve disputes.
• Manage Daily Risk Reports (DRR) consistently.
• Formulate and execute plans to enhance recovery rates.
• Monitor individual cases and ensure resolutions within agreed timelines aligned with Annual Operating Plans (AOP).
• Oversee effective portfolio management and debt strategies.
• Ensure compliance with applicable regulations and standards.
• Conduct analysis and reporting for continuous improvement.
• Mitigate risks associated with debt collections.
• Lead teams and manage vendor relations effectively.
• Collaborate with both internal divisions and external stakeholders as necessary.

Qualifications and Eligibility

Applicants must hold a graduation degree. The role is open to locations including Delhi/NCR, Mumbai, Pune, Bengaluru, Chennai, Coimbatore, Ahmedabad, Kolkata, Hyderabad, and Patna.