Executive - Customer Support

About सादा / SAADAA

सादा / SAADAA is a direct-to-consumer lifestyle brand that promotes simple living through superior basics for everyone. Established as one of the top 1% Shopify stores in India, it has grown from a small garage setup to a team of over 150 employees in 4 years, operating profitably without external funding.

Role Summary

We seek a Customer Support Executive to represent सादा / SAADAA as the primary contact with customers. This role involves managing inquiries across various communication channels, resolving issues compassionately, and ensuring customers feel valued at every interaction. This position is ideal for individuals launching a career in customer service with an emphasis on empathy and solution-driven support.

Key Responsibilities

• Promptly address customer questions via email, phone, chat, or social media channels in a professional manner.
• Efficiently resolve concerns regarding products, orders, and deliveries with empathy.
• Liaise with internal departments such as warehouse, logistics, and production to troubleshoot customer issues.
• Accurately document customer interaction details and resolutions.
• Collect customer feedback and provide actionable insights to enhance offerings.
• Verify customer transactions including orders, returns, and exchanges as required.
• Conduct proactive follow-ups to confirm customer satisfaction.
• Contribute to cultivating a positive brand reputation through outstanding support.

Candidate Profile

• 0 to 2 years of experience in customer support or related roles; fresh graduates with strong communication skills are encouraged to apply.
• Excellent spoken and written English communication abilities.
• Empathetic, attentive listener demonstrating patience.
• Quick to learn with a focus on problem-solving.
• Proficient with basic CRM platforms and Microsoft Office applications.
• Capable of maintaining composure under stress and managing challenging customers professionally.
• Team-oriented with a sincere passion for assisting others.

Why Join सादा / SAADAA?

• Experience belonging to a community that values simplicity over unnecessary complexity.
• Engage with a culture that cherishes small joys and intellectual curiosity.
• Opportunity to grow, learn continuously, and take ownership of meaningful work.
• Access to a supportive environment fostering empathy, exploration, risk-taking, and leadership development.