Executive Assistant

Position Overview

This Executive Assistant role is located at Marriott International in Accra, Ghana. The position is a full-time, onsite administrative role dedicated to supporting the smooth operation of the office and ensuring excellent guest service.

Key Responsibilities

• Welcome and identify visitors, assessing their purpose and guiding or accompanying them to their destination.
• Handle routine correspondence by opening, reading, drafting appropriate replies, and filing relevant documents.
• Accurately record and distribute minutes from meetings to concerned individuals.
• Manage incoming and outgoing mail and maintain organized filing systems using both computer-based and paper records.
• Communicate information or documents through various channels including computer systems, mail, and fax.
• Prepare documents such as letters, memos, and reports utilizing word processing, spreadsheet, database, or presentation software.
• Update and retrieve information from computer databases to maintain records, reservations, and respond to guest inquiries.
• Operate conventional office devices like telephones, typewriters, fax machines, photocopiers, calculators, and other related equipment.
• Document and relay guest requests or complaints to the appropriate departments efficiently.
• Adhere to company policies, maintain professional appearance and confidentiality, and protect company property.
• Foster positive interpersonal relationships, support teamwork goals, and respond to colleagues' concerns thoughtfully.
• Utilize clear and courteous communication in all interactions, including answering phone calls with proper etiquette.
• Provide exceptional guest service by welcoming guests according to company standards, anticipating needs, assisting guests, including those with disabilities, and expressing genuine appreciation.
• Physically handle objects weighing up to 10 pounds without assistance as part of job duties.
• Perform additional reasonable tasks as directed by supervisors.

Additional Information

This role is part of Marriott International’s commitment to equal opportunity employment, fostering a diverse and inclusive workplace that values associates' varied backgrounds and experiences. JW Marriott, part of Marriott's luxury portfolio, emphasizes associate well-being and a supportive work culture. Associates are encouraged to pursue growth and development in a collaborative environment that prioritizes hospitality excellence.