Events Coordinator

Position Overview

The Events Coordinator at W Hotels is responsible for supporting the Sales & Marketing department with various administrative and client-facing duties. This includes managing general office tasks such as filing, communicating via emails and phone, typing, faxing, and copying documents. The role involves preparing sales-related materials like proposals, contracts, and banquet event orders, while fostering brand awareness both internally and externally.

Key Responsibilities

• Support the Sales & Marketing team with office-related tasks including document preparation and information management.
• Promote and maintain the brand image of the hotel.
• Assemble marketing materials such as brochures and promotional packages.
• Utilize sales techniques aimed at increasing revenue and nurturing guest loyalty.
• Handle data entry and verification in sales-related software systems regarding commissions, leads, and third parties.
• Respond to guest inquiries about hotel services and facilities in a polite and informative manner.
• Serve as the main contact point for clients, managing their inquiries through phone and email.
• Uphold company policies and professional appearance standards while maintaining confidentiality and safeguarding company assets.
• Welcome guests according to company standards, anticipate their needs, and express genuine appreciation.
• Communicate clearly and professionally, applying proper etiquette when answering calls and preparing documents.
• Build positive working relationships and collaborate with team members to achieve collective goals.
• Comply with quality assurance standards and perform other reasonable duties assigned by supervisors.
• Handle physical tasks involving objects weighing up to 10 pounds as required.

Qualifications

• High school diploma or equivalent (G.E.D.).
• Minimum of one year of relevant work experience in a similar role.
• No supervisory experience required.
• No specific licenses or certifications required.

Cultural and Company Values

W Hotels is committed to fostering an inclusive environment that celebrates diverse backgrounds and experiences. The company emphasizes the values of originality, innovation, and future-focused thinking. Team members are welcomed to do their best work, pursue their purpose, and belong to a global community that inspires passion and reinvents luxury hospitality norms.

Additional Information

• Job Number: 26125168.
• Job Category: Sales & Marketing.
• Location: West Crescent, Palm Jumeirah, Dubai, United Arab Emirates.
• Schedule: Full Time.
• Position Type: Non-Management.