Event Booking Center Executive

Job Overview

This role involves handling guest communications and processing event booking requests, reservation changes, and cancellations through various channels like phone, fax, and mail. The executive will also manage Marriott Rewards point redemptions, offer complementary gifts to guests, and actively promote brand awareness both internally and externally.

Responsibilities

• Address guest calls, requests, and problems by coordinating with relevant departments such as Sales, Data Administration, and Accounting.
• Apply sales strategies to maximize revenue while preserving loyalty to Marriott, including up-selling techniques.
• Provide complimentary gifts, including rewards points and gift certificates, to guests as tokens of appreciation.
• Handle redemption of Marriott Rewards points within designated software during reservation processes.
• Execute general office tasks supporting Sales & Marketing, including filing, typing, emailing, and faxing.
• Assist management in motivating and training employees, acting as a role model.
• Adhere to company policies regarding appearance, confidentiality, and protection of company assets.
• Engage guests warmly and professionally, anticipating their service needs and expressing genuine gratitude.
• Maintain professional communication via phone and written documents with appropriate etiquette.
• Foster positive relationships with coworkers and support teamwork to achieve organizational goals.
• Monitor team performance to ensure compliance with quality standards.
• Read and verify information accurately from various formats.
• Perform manual tasks involving handling objects weighing up to 10 pounds.
• Carry out additional duties assigned by supervisors as needed.

Qualifications

• Minimum education requirement: High school diploma or G.E.D. equivalent.
• At least two years of relevant work experience in a related field.
• No prior supervisory experience required.
• No licensing or certification necessary for this position.

Additional Information

This position is based in Riyadh, Saudi Arabia, at Olaya Street, Al Murooj District, Northern Ring Road. It is a full-time non-management position requiring on-site presence. The company fosters an inclusive, equal opportunity environment valuing diverse backgrounds and experiences. Courtyard by Marriott supports employee growth within a global team committed to providing exceptional guest service and continuous improvement while maintaining a fun and engaging workplace culture.