Evening Porter

About the Role

Talbot Hotel Cork, part of the Talbot Collection, is seeking a skilled Evening Porter to become a valued member of our expanding team. The Talbot Collection has been recognized as one of the Best Places to Work in Hospitality in 2026 by the Great Place to Work organization. Join us and discover what makes us stand apart.

Core Responsibilities

• Arrive punctually and wear the correct uniform at all times.
• Comply with the company's clocking-in procedures.
• Maintain excellent personal hygiene and grooming standards.
• Prepare meeting and event rooms according to weekly function schedules, ensuring setup, breakdown, and resetting as needed.
• Coordinate closely with the front office team regarding client needs and requests.
• Fulfill room service requests promptly when required.
• Support other departments as necessary, adhering to company quality standards.
• Strictly follow hygiene regulations and standards.
• Maintain cleanliness and upkeep of public and staff areas within the hotel.
• Proactively anticipate guests’ needs to enhance their experience.
• Implement customer relations policies aimed at maintaining the hotel's 4-star service standards.
• Adhere to fire safety, hygiene, and health and safety regulations including the Health and Safety at Work Act 2005.
• Report and, when feasible, respond to incidents involving accidents or damages within the hotel.
• Familiarize and comply with company policies and procedures found in the staff handbook and departmental Standard Operating Procedures (SOPs).
• Safeguard company assets, including money and goods.
• Report guest comments and feedback to management in a timely manner.
• Contribute to energy efficiency initiatives throughout the hotel.
• Maintain strong, professional relationships with colleagues and management.
• Handle customer complaints promptly and professionally, ensuring management is informed.
• Promote and upsell the hotel's products and services whenever possible.
• Carry out other occasional duties relevant to the position as required.

Additional Duties

• Deliver outstanding customer service aligning with the Talbot Collection’s 'Empower Your Excellence' program, acting as an ambassador for the brand.
• Uphold professionalism and integrity during all interactions with internal teams and external guests.
• Provide service to guests in the bar and bistro areas, including room service support.
• Consistently represent the hotel’s four-star standards through all customer interactions.
• Possess comprehensive knowledge of the hotel's services, facilities, and the wider Talbot Collection offerings.
• Participate fully in all requested internal and external trainings, being punctual and prepared.
• Take a proactive role in health and safety by reporting and responding to incidents where possible.
• Ensure compliance with all company policies, directives, and energy conservation measures.