ES Operations & Program Specialist EMEA

About the Role

Salesforce, a leader in AI-enhanced customer relationship management, is seeking a dedicated Employee Success Specialist with 3 to 4 years of experience in HR operations or shared services to join their Global ES Operations team based in Dublin. This full-time onsite role focuses predominantly on managing data workflows while supporting cross-functional operational initiatives across the employee lifecycle.

Key Responsibilities

• Optimize and manage data queue workflows for accurate and timely processing of employee information.
• Handle complex employee data transactions within Workday, ensuring compliance with local regulations and high data integrity.
• Monitor queue performance metrics to identify inefficiencies and propose improvements.
• Collaborate with various internal teams including Recruiting, Payroll, Employee Relations, and Legal to ensure smooth end-to-end employee experiences and process enhancements.
• Support critical HR programs and organizational changes by managing sensitive cases and maintaining continuous service delivery.
• Scale Employee Success operation programs across additional EMEA markets and align with global strategic objectives.
• Drive initiatives for enhanced case management efficiency and integration of AI tools in HR processes.
• Act as a subject matter expert on core HR processes such as time off, benefits, and employee data management through Workday.
• Create and maintain knowledge base articles to facilitate self-service and reduce case volume using AI insights.
• Handle escalated employee cases with confidentiality utilizing Salesforce Service Cloud, PeopleForce, and BaseCamp platforms.
• Contribute to user acceptance testing for system and tool enhancements to support HR process improvements.

Candidate Profile

• Bachelor's degree is mandatory.
• Professional experience between 3 to 4 years in HR operations or shared services.
• Proficiency with Salesforce Service Cloud and Workday HCM or similar HR systems.
• Strong analytical aptitude, particularly in managing data queues and workflows.
• Outstanding attention to detail and a methodical approach to process execution.
• Excellent communication abilities with a customer-oriented approach.
• Preferred: Experience in knowledge management, AI and automation in HR, working in dynamic multi-country HR environments, and additional European language skills.

Additional Information

Salesforce promotes equality and inclusivity in its hiring practices and workplace culture. Reasonable accommodations are available upon request during the hiring process. The company actively uses AI tools during recruitment while prioritizing human decision-making. This role offers a chance to contribute to the future of workforce transformation and the evolving AI-driven employee experience.