ERP Support Specialist

Job Overview

Starlink Qatar seeks an ERP Support Specialist to deliver daily functional and technical assistance for SAP systems. This role involves resolving user issues, supporting ERP operations, and aiding integration with Microsoft applications and business tools. Collaboration with end users, IT teams, and stakeholders is key to maintaining system reliability, prompt issue resolution, and effective support of business applications.

Primary Responsibilities

• Deliver first- and second-level support for SAP system incidents and user queries.
• Diagnose ERP system problems and coordinate solutions with relevant teams.
• Support users regarding SAP transactions, access permissions, data concerns, and general application questions.
• Track and manage ERP support tickets to ensure issues are resolved promptly within service level agreements.
• Aid in managing user access, permissions, roles, and basic system administration tasks.
• Support integration efforts between SAP and Microsoft platforms as needed.
• Assist with Microsoft Power Platform applications, including Power Apps and Power BI, as well as Microsoft 365 tools.
• Participate in system testing, user acceptance testing, upgrades, enhancements, and change management.
• Create and update technical documentation, user manuals, issue logs, and knowledge base resources.
• Conduct basic user training and provide ongoing support for the system.
• Collaborate with ERP vendors, internal IT departments, and business users to resolve application-related problems.
• Escalate complex issues appropriately while maintaining transparent follow-up communication.
• Contribute to continuous improvement initiatives focused on ERP processes, reporting, and user experience.
• Ensure compliance with IT service management policies, procedures, and security standards.

Qualifications and Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• Between 2 to 5 years of experience in ERP or SAP support or comparable business application support roles.
• Hands-on experience troubleshooting SAP user and system issues.
• Foundational knowledge of Microsoft 365 and Microsoft Power Platform tools.
• Preferably experience with Power BI and Power Apps.
• Familiarity with IT service management processes and ticketing systems.
• Strong problem-solving, analytical, and troubleshooting capabilities.
• Effective communication skills with both technical and non-technical audiences.
• Strong skills in documentation and issue tracking.
• Ability to handle multiple support requests and prioritize workloads.

Preferred Certifications

• ITIL Foundation certification.
• SAP Certified Associate – Support Consultant or relevant SAP certification.
• Microsoft Power Platform certification is advantageous.

Core Competencies

• ERP/SAP Support
• Incident and Service Request Management
• User Assistance and Troubleshooting
• Microsoft Power Platform Proficiency
• System Documentation
• Coordination with Stakeholders
• Problem-solving and Analytical Thinking
• Attention to Detail
• Effective Communication
• Service-oriented Approach