Entry Level Support Engineer

About New Era Technology

At New Era Technology, we place people at the center of our mission. Our global workforce of over 3,000 professionals is devoted to creating an inclusive environment where every individual feels valued, empowered, and encouraged to advance personally and professionally. Our goal is to securely connect people, places, and information through comprehensive technology solutions on a large scale.

Join us and become part of a collaborative culture that promotes continuous improvement and top-notch customer service. Work alongside certified experts, benefit from ongoing training, and enjoy competitive employee advantages. Guided by core principles of people-first, continuous learning, collaboration, and inclusion, we foster a workplace where our team can thrive.

Role Overview

As an Entry Level Support Engineer based onsite in Oamaru, Otago, New Zealand, you will serve as the first point of contact for IT-related issues within the education sector at our client sites. Your role will include face-to-face assistance and managing support tickets to ensure responsive, clear communication with users who may not have technical backgrounds. You will prioritize and troubleshoot problems, liaise with other teams for complex issues, and maintain precise daily timesheets. The workweek spans Monday to Thursday with 8-hour days and Friday with 6 hours, totaling 38 hours weekly. Travel between local sites is required, sometimes up to 1.5 hours, with a company vehicle provided for transportation.

Core Responsibilities

• Address client technical queries through phone, email, chat, and other communication channels.
• Analyze and resolve technical problems reported by users.
• Maintain accurate records of issues using a ticketing platform.
• Escalate unresolved cases to specialized teams and track progress until resolution.
• Keep knowledge current on products and technology trends to deliver precise support.

Qualifications and Requirements

• New Zealand citizenship or permanent residency is mandatory.
• Possession of a valid New Zealand driver’s license (full or restricted).

Desirable Technical Skills

• Experience with Windows 11 operating system.
• Familiarity with Windows Server 2022 environments.
• Knowledge of Azure Active Directory administration.
• Understanding of FortiGate Firewall configuration and support.
• Experience with network switching hardware such as Ruckus, HP, and Allied Telesis.
• Wireless networking with Ruckus, Aruba/HP, and Aerohive systems.
• Proficiency in troubleshooting printers and copiers.

Benefits and Perks

• Supportive team atmosphere with a robust technical support network.
• Opportunities to work with current and emerging IT technologies.
• Paths for professional advancement and career growth within the company.
• Certification Bonus Program to incentivize learning while earning.
• Employee Assistance Program offering up to three free counseling sessions annually.
• Discounted pricing on supplier products.
• Referral bonus incentives for recommending successful candidates.
• Special projects and training available during school holidays.

Additional Information

New Era Technology is committed to safeguarding personal data and ensuring privacy for applicants and employees worldwide. We operate with transparency and integrity — no fees are ever required from candidates for training, certification, equipment, or other purposes. Official communications will only come from an @neweratech.com email address. If you encounter suspicious requests, please report them immediately. Our full Privacy Policy is available upon request.