Enterprise Customer Success Manager
Dublin, County Dublin, Ireland · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Role Overview
As an Enterprise Customer Success Manager, you will take the lead in fostering strong relationships and driving product engagement within our largest and most strategic customer accounts. You will advocate on behalf of the customer internally, ensuring a seamless and positive user experience while identifying opportunities for growth. Our Customer Success Managers employ a structured approach to understand client needs and clearly communicate the value Datadog delivers.
Key Responsibilities
- Collaborate closely with Enterprise Account Executives and Solution Engineering teams to onboard clients, deliver training, and encourage active adoption of Datadog’s platform among enterprise customers.
- Establish and nurture customer relationships to promote loyalty and advocacy.
- Coordinate with internal teams including sales, support, enablement, product, finance, and legal to support customer success.
- Manage the onboarding process for new enterprise customers efficiently.
- Serve as a trusted advisor, partnering with clients to develop clear strategies that align with their business objectives.
- Analyze product usage data to identify renewal risks and highlight opportunities for contract expansion and optimization.
- Leverage knowledge of observability and security platforms to align technical and business goals of customers with the Datadog platform offerings.
Candidate Profile
- Has at least 3 years of experience in Customer Success or Account Management roles, preferably handling large enterprise accounts.
- Experienced working with Fortune 1000 companies and global brands across various sectors.
- Strong communication skills with an ability to address diverse audiences including CTOs, VPs of Engineering, and DevOps professionals, with meticulous attention to detail.
- Background in the B2B technology landscape or SaaS industry.
- Willingness to travel for on-site customer visits and events as needed.
- Proficient in written and verbal English.
Benefits & Development
- Comprehensive onboarding programs designed for success.
- Competitive global benefits package.
- Mentorship and peer networking initiatives within the company.
- Stock equity offerings including RSUs and employee stock purchase plans.
- Ongoing professional growth opportunities, product training, and defined career pathways.
- A welcoming and inclusive culture with community groups and inclusion dialogues.
Company Overview
Datadog is a leading platform offering observability and security solutions tailored for the AI era. It consolidates applications, infrastructure, data, AI models, and security into a single comprehensive interface, leveraging AI to preemptively detect and resolve issues. Trusted by Fortune 500 companies and innovative AI enterprises globally, Datadog empowers organizations to operate with confidence and agility.
Diversity & Inclusion
Datadog is committed to equal employment opportunity regardless of race, gender, sexuality, age, disability, veteran status, or other legally protected factors. They also accommodate individuals with criminal histories as allowed by law. The company embraces accessibility and provides support during the application process for candidates requiring assistance.
Privacy & Ethics
All applicant information is handled following Datadog’s privacy policies. The company also follows strict AI guidelines in its interviewing and recruitment processes.