Enterprise Banker

About the Role

Join a leading African banking group with a rich 100-year heritage, offering a chance to contribute to an exciting expansion plan and be part of shaping a significant financial future. Embrace their career development support aimed at unlocking your full potential.

Key Responsibilities

• Drive sales and service delivery to Business Banking clients, including account openings and product promotions aligned with bank policies.
• Engage with customers through face-to-face interactions, visits, and telephony to cultivate interest in banking products and services, aiming to exceed sales targets.
• Identify and develop opportunities within new and existing portfolios to enhance profitability and increase product adoption.
• Lead client credit applications and collaborate with commercial credit teams ensuring SME lending guidelines are followed and alternative solutions explored.
• Conduct structured meetings with clear objectives and outcomes, maintaining robust sales statistics for management review.
• Build strong relationships with branch staff to facilitate client referrals for specialized products and services.
• Manage account documentation thoroughly and liaise with operations for processing, ensuring compliance and accuracy.
• Handle financial reviews for loan applicants, provide customer feedback on application decisions, and report any declines.
• Follow up with clients post account opening for further engagement and maintain accurate account documentation.
• Manage customer inquiries and resolve issues related to account openings, loans, and card applications promptly, escalating complex matters appropriately.
• Collaborate with internal service teams to expedite resolution of complaints and client requests.
• Direct clients to the most suitable banking channels for their needs and communicate availability of banking materials and approvals.
• Assist with branch operations including cashier till opening and closing, authorizing transactions exceeding teller limits, handling cash custody responsibilities, and cash management activities.
• Adhere meticulously to operational and compliance standards, especially Know Your Customer (KYC) requirements, risk management protocols, and anti-money laundering measures to maintain audit excellence.
• Perform spot checks and comply fully with regulatory and internal policies to manage risks effectively.
• Undertake additional duties as assigned by the bank.

Educational Qualifications

• A minimum of a Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies is mandatory.
• Bachelor’s degree in Business Administration, Sales and Trading, or related disciplines preferred.
• Postgraduate qualifications or professional certifications in related fields are desirable.

Experience

• At least 2 years of relevant experience in a comparable banking environment and role is expected.