Enterprise Account Manager

About Braze

Braze is a leading customer engagement platform that enables brands to deliver personalized, meaningful interactions across multiple channels. Powered by BrazeAI™, it integrates artificial intelligence to optimize marketing efforts such as journey orchestration, decision-making, and customer experience. Recognized globally for its innovation and workplace culture, Braze operates worldwide with headquarters in New York and offices in multiple cities including Berlin.

Position Overview

Join Braze's Enterprise Sales Team as an Enterprise Account Manager based in Berlin, where you will collaborate closely with Enterprise Account Executives to maximize client value from Braze's technology and services. This role carries sales quotas and involves direct engagement with some of the world's largest brand clients.

Key Responsibilities

• Drive commercial growth within customer accounts alongside Account Executives, taking lead on developing and closing opportunities valued up to $100,000.
• Analyze client product usage proactively to uncover cross-sell and upsell potential across existing and new business units.
• Work closely with Account Executives, Renewals Managers, and Customer Success Managers to pinpoint upselling possibilities.
• Coordinate with various internal departments such as Solutions Consulting, Implementation & Onboarding, Revenue Operations, Product, Legal, and Marketing to support customer needs.
• Facilitate adoption of platform features by aligning necessary resources and encouraging feature exploration.
• Achieve or surpass quarterly objectives for upsells and contract renewals.
• Participate occasionally in on-site client meetings, enhancing customer relationships through face-to-face interactions.

Qualifications and Skills

• Minimum of 3 years in sales or account management within SaaS, with at least half of that time in quota-driven roles.
• Experience managing relationships with organizations having more than 2,000 employees.
• Strong drive, commitment, and accountability in meeting sales targets.
• In-depth understanding of complex software products and quick adaptability to new applications.
• Exceptional communication skills, including verbal, written, and presentation abilities, comfortable addressing executive-level audiences.
• Proficiency with Google Workspace, Microsoft Office (Word, Excel, PowerPoint), and Apple Keynote.
• Hands-on experience with CRM platforms, preferably salesforce.com or equivalents for sales pipeline management.
• Excellent organizational capabilities and effective time management.
• Rapid learner with the ability to adapt swiftly to new cloud-based tools and applications.
• Strong networking skills and a genuine interest in digital trends, especially in mobile, web, and email marketing.
• Experience in enterprise SaaS sales focused on Mobile or Marketing Technology is advantageous.
• Previous work experience in startup environments is a plus.

Employee Benefits

• Competitive remuneration packages potentially including equity components.
• Retirement plans and employee stock purchase options.
• Flexible paid time off policies to support work-life balance.
• Comprehensive health coverage encompassing medical, dental, vision, life insurance, and disability benefits.
• Family-oriented benefits such as fertility support and equitable paid parental leave.
• Investment in professional growth with structured career paths, educational platforms, and annual learning allowances.
• Custom-designed office environments fostering collaboration, community building, and innovation.
• Community involvement opportunities including a dedicated Volunteer Week and donation matching programs.
• Supportive Employee Resource Groups to enhance workplace inclusivity.
• A highly collaborative and transparent workplace culture recognized by prestigious awards for employer excellence.

Additional Information

Braze commits to equitable hiring practices and a diverse, inclusive workspace, encouraging all qualified candidates to apply regardless of background or identity. The recruitment process employs AI-assisted tools to streamline candidate evaluation, with respect for candidates' rights to opt out from automated review. Braze complies with applicable privacy laws and provides transparency about AI use during hiring procedures.