Enterprise Account Executive

About Decagon

Decagon is a premier conversational AI platform that enables brands to create exceptional concierge-level customer experiences. Our technology supports major enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas by deploying AI agents that facilitate personalized, meaningful interactions across channels including voice, chat, email, and SMS.

We are shaping the future of customer experience by transforming traditional support processes into faster, richer, and more engaging conversations that build stronger relationships. We are supported by renowned investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

We operate as an in-office company with core values emphasizing execution, innovation, a winner’s mindset, and diverse skills that drive team growth and excellence.

Role Overview

We are seeking an Enterprise Account Executive to join our go-to-market sales team. This position is ideal for a proactive, builder mentality professional ready to advance their career by shaping our sales approach, channeling customer insights to influence our product roadmap, and driving significant revenue growth. This role is based in our London office and requires working onsite.

Key Responsibilities

• Directly manage the complete sales process for enterprise clients, from sourcing and qualifying leads to negotiating, closing deals, and managing renewals.
• Develop a strong pipeline through targeted outbound strategies focused on ideal customer profile (ICP) accounts.
• Work closely with Solutions Engineering, Product, Engineering, and Marketing teams to ensure client satisfaction and success.
• Build and maintain strategic relationships with high-level stakeholders including C-suite executives to secure impactful ROI and lasting partnerships.
• Utilize support from internal executive leadership to speed up deal closures and secure approval from key client decision-makers.
• Contribute meaningfully to the evolution of the go-to-market sales strategy and influence engagement tactics with major accounts.

Candidate Profile

• Minimum of 4 years experience as a high-achieving Account Executive with a proven success record.
• Expertise in complex solution sales with a history of closing deals valued in the seven figures.
• Consistently meets targets related to new business pipeline generation.

Preferred Qualifications

• Previous sales experience in AI technology or Customer Support/Experience software sectors.
• Background as an early-stage sales hire within a rapidly scaling startup environment.

Employee Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage for employees and their families.
• Life Insurance and Disability benefits to provide financial security.
• Retirement savings plans such as 401K or pension options.
• Parental leave to support family growth.
• Family planning and fertility services through Carrot.
• Monthly wellness stipend to promote health, lifestyle balance, and work-life integration.
• Provided daily lunches and office snacks to sustain optimal performance.
• Flexible vacation policy allowing for time off as needed; UK employees receive 25 statutory leave days.

Note: The detailed benefits may differ by location and are subject to adjustment based on applicable compensation and benefit guidelines.