Endpoint Engineering Architect

About Us

Datacom is a leading technology service provider in Australasia, combining innovative technology, expert knowledge, and skilled professionals to assist organisations in adapting to a rapidly evolving landscape. Our customer base ranges across government, enterprise, and growing businesses, to whom we provide impactful technology solutions that foster meaningful results.

Role Overview

The Endpoint Engineering Architect will lead the design and maintenance of robust desktop Standard Operating Environments (SOEs) for clients, ensuring seamless remote support and consistent IT standards across diverse environments. This role entails close collaboration with customers to help them embrace cloud-first productivity and collaboration solutions as a core component of their digital transformation journey. You will offer expert consultation, develop ongoing operational processes, and champion continuous improvement initiatives in client ecosystems.

While based in offices across multiple Australian cities, including Brisbane, the company supports flexible work arrangements enabling teams to balance remote and onsite work based on collective preferences.

Note: Applicants must be Australian citizens eligible for Australian Government Baseline security clearance.

Key Responsibilities

• Act as a high-level escalation point while mentoring and coaching engineering teams.
• Manage enterprise endpoint solutions, including SCCM, Intune, and JAMF.
• Configure and deploy Microsoft Windows end user operating systems using both traditional and modern management methods.
• Maintain expertise in core Microsoft infrastructure services including Active Directory, Group Policy, DHCP, DNS, PKI, print/file services, Exchange, and SharePoint.
• Utilize tools such as AvePoint baseline effectively.
• Implement endpoint security technologies like Microsoft Defender for Endpoint, Symantec, and CrowdStrike.
• Support and design virtual desktop infrastructure (VDI) and Desktop-as-a-Service (DaaS) solutions such as Citrix Virtual Apps/Desktops, Amazon Workspaces, Azure Virtual Desktop, and Windows 365.
• Apply working knowledge of Microsoft supplemental and competitor products like Patch My PC, Aternity, Ivanti App Control, and Airlock Digital.
• Gain experience in public cloud platforms (Azure, AWS) alongside traditional on-premises hosting solutions including vCenter and Hyper-V, integrating hybrid cloud technologies.
• Adapt to evolving customer and stakeholder needs in an agile work environment.

Candidate Profile

• Minimum 8 years of IT industry experience, including Endpoint Architect responsibilities.
• Passionate, proactive, and client-oriented with a strong commitment to exceptional customer service.
• Capability to manage multiple competing priorities independently and collaboratively while maintaining excellent relationship-building skills.
• Familiarity with hardware and software vendor support processes and product lifecycles.
• Proven expertise in advanced end user management and SOE management methodologies (modern and traditional).
• Strong financial management acumen, analytical problem-solving, and sound judgement.
• Experience meeting budget, scheduling, work plans, and performance requirements.
• Excellent communication, negotiation, presentation, consultative, and planning capabilities.

Culture & Benefits

Joining Datacom means working within a supportive environment that encourages career growth, wellbeing, and meaningful contributions. Employees benefit from numerous programs such as paid parental leave, 24/7 employee assistance (DataCare), continuous learning and certification opportunities, access to top-tier training platforms, recognition programs, generous employee discounts, and financial wellness initiatives.

Our workplace fosters inclusivity, innovation, and an atmosphere where team members feel empowered and inspired to excel.

Eligibility

Applicants must be Australian citizens and able to obtain Australian Government Baseline clearance to hold this position.