Emergency Gas Responder

About the Role

As an Emergency Gas Responder at SGN, you will play a critical part in ensuring the safety and warmth of customers across locations including Ashford, Dover, Canterbury, Maidstone, Hastings, Folkestone, and Tenterden. Beginning in October 2026, this position offers a base salary starting at 37500 per year, rising to 41700 following successful completion of the probation period. Additional earning opportunities arise through paid standby and overtime work.

SGN is a forward-thinking company leading the energy sector's transition towards net-zero, offering vibrant career development opportunities within an innovative and supportive team.

Key Responsibilities

• Operate independently at various sites including homes and businesses to detect gas leaks and ensure public safety.
• Communicate confidently with customers, actively listen, and address service issues effectively.
• Deliver exceptional customer service by resolving situations to achieve top satisfaction.
• Apply growing expertise in gas services to troubleshoot complex issues and maintain safety of individuals, properties, and the environment.
• Respond promptly to reported gas escapes within regulatory timeframes.
• Maintain and equip your van with necessary tools, equipment, and personal protective gear to perform tasks safely.
• Participate in essential gas supply operations available around the clock, including standby and overtime shifts, which carry additional compensation.

Candidate Profile

• Possess a congenial and approachable demeanor with strong customer service skills to interact with the public effectively.
• Hold a current ACS qualification such as CCN1 or CESPI, with MET1 to MET4 being advantageous though not mandatory.
• Thrive in a public-facing role, able to adapt and remain composed in diverse scenarios.
• Demonstrate a strong curiosity and commitment to continuous learning, seeking to expand skills and knowledge through collaboration.
• Be flexible in working within a team rota that provides 24/7 coverage throughout the year, including weekends and out-of-hours shifts, managed transparently with extra pay.
• Possess a valid UK full manual driving license.

If you lack certain qualifications, SGN encourages applications as you will have access to specialised training and development programs to build the necessary skills.

Benefits and Additional Information

• Joint-contribution pension scheme starting at 6% (total 12%).
• Enhanced maternity and family leave policies.
• Life insurance coverage.
• HolidayPlus benefits.
• Virtual GP and Employee Assistance Programme access.
• Discounts on retail and leisure activities.

SGN is recognized for excellence as a workplace with awards such as CCA Gold for Great Places to Work and Inclusivity and Accessibility, and holds Gold membership in the Armed Forces Covenant. The company is committed to diversity, inclusion, and providing accommodations during the application process to ensure a supportive and accessible experience for all candidates.