Elite Lifestyle Manager

Overview

Quintessentially is a premier global luxury lifestyle organization with a presence in over 35 locations worldwide. Committed to delivering outstanding, personalized services, the company bridges exclusive brands with a discerning High Net Worth (HNW) and Ultra High Net Worth (UHNW) clientele.

Role Summary

This position focuses on individually managing members' lifestyle experiences, ensuring exceptional engagement, satisfaction, loyalty, and retention, along with reinforcing the perceived value of the services offered.

Key Responsibilities

• Handle daily member requests, including customized travel arrangements, restaurant suggestions and bookings, securing tickets for live performances and sporting events.
• Develop and nurture strong personal connections with each member to understand and meet their lifestyle needs.
• Conduct member meetings to evaluate and promptly assist with their membership requirements.
• Engage in upselling and cross-selling of Quintessentially’s services and preferred partner offerings.
• Address and resolve complaints or issues professionally to achieve full member satisfaction.

Working Hours

Monday to Friday from 9:30 AM to 6:30 PM.

Requirements

• Resident in Singapore.
• Professional background in Personal Assistance, Customer Service, Guest Relations, Lifestyle or Account Management, or luxury travel and leisure sectors.
• Experience serving executives, senior executives, and VIP clients.
• Comprehensive understanding of affluent lifestyle management and specific needs of high-net-worth individuals.
• Excellent communication skills in English, both written and verbal; additional languages are a plus.
• Exceptional project management capabilities to oversee requests from start to finish effectively.
• Strong proficiency in IT and Customer Relationship Management (CRM) software.
• Ability to be both proactive and reactive—demonstrating an understanding of client preferences and anticipating their needs.