EEA Chief Operating Officer

About Paysafe

Paysafe is a global payments platform renowned for powering the experience economy, focusing strongly on sectors such as iGaming, video gaming, e-commerce, retail, travel, and hospitality. With 30 years of payment technology expertise, the company facilitates seamless, secure payment solutions including card payments, digital wallets like Skrill, eCash products such as PaysafeCard, and a variety of local payment methods. Currently, Paysafe employs around 2,900 people across 12 countries, handling an annualized transaction volume projected at $167 billion in 2025, connecting businesses and individuals worldwide through innovative digital payment services.

Role Overview

Paysafe Payment Solutions Limited (PPSL), the European branch regulated as an Electronic Money Institution and Crypto-asset Service Provider by the Central Bank of Ireland (CBI), is hiring an EEA Chief Operating Officer. This senior executive role requires CBI approval and reports directly to the Firm’s CEO. As a Pre-Approval Controlled Function (PCF-42) position, the role demands compliance with the CBI’s Fitness and Probity Standards and Individual Accountability Framework, ensuring responsibilities are effectively governed and escalated as necessary.

Key Responsibilities

• Oversee governance and monitoring of essential outsourced functions, including evaluating performance, risk management, remediation, and contingency planning.
• Manage governance of outsourced services related to merchant operations, risk operations, product development for Digital Wallets (Skrill & NETELLER), issuing and payment processing for EEA acquiring, consumer operations for Skrill & NETELLER, and EEA HR matters.
• Define outsourced services clearly with success metrics and documented performance standards.
• Lead and manage the EEA Operations team to maintain operational excellence.
• Assess and report performance and audit compliance of outsourced services, ensuring standards are met.
• Serve as the primary defense line via the EEA Operations team to uphold customer and merchant satisfaction and protect business integrity in compliance with regulations.
• Maintain and develop strong partnerships with outsourced service providers to enhance operational processes and business practices.
• Implement clear escalation routes to senior leadership when issues with outsourced services arise, including mitigation plans within the Management Information and Service Agreement (MISA).
• Act as a consultative advisor on operational and industry matters.
• Deliver management reporting on operations to boards and governance forums, escalating significant operational issues and remediation efforts.
• Collaborate with various business divisions to inform group decision-making and identify opportunities.
• Review group initiatives for regulatory implications and criticality concerning EEA operations and product changes.
• Govern new initiatives' incorporation within the regulated entity, ensuring adherence to change control processes.
• Contribute to the development and implementation of group policies pertinent to PPSL and oversee adherence by the company and its service providers.
• Manage operational risk reporting through the Group Enterprise Risk Management Framework.
• Ensure operational resilience of critical services including business continuity, disaster recovery, service recovery, and crisis management.
• Coordinate with Technology, Risk, and Compliance teams for DORA compliance, including service mapping, dependency oversight, resilience testing, and incident management.

Key Competencies

• Ability to develop and maintain a strategic perspective balancing daily operations with long-term business strategy.
• Strong judgment and risk awareness to support sound governance and regulatory compliance.
• Results-oriented mindset driving both personal and team accountability to exceed goals.
• Relationship-building skills to foster trust and effective performance management within senior leadership.
• Exceptional interpersonal skills to motivate and inspire diverse teams toward successful outcomes.
• Demonstrated leadership in fostering collaboration, teamwork, and a strong work ethic in dynamic environments.
• Capacity to set and pursue challenging goals under pressure while maintaining accuracy and focus.
• Acts as a proactive champion of change, effectively marketing projects and leading organizational improvements.

Experience and Qualifications

• Presence required onsite at the Dublin office, with availability to travel to European Paysafe locations as needed.
• Proven operational expertise in electronic money, payments, and managing outsourced operations within regulated financial services.
• Extensive leadership experience in operations delivery and managing high-performing teams.
• Prior experience managing customer accounts and customer support functions.

Equal Opportunity Statement

Paysafe is dedicated to providing equal employment opportunities and cultivating a workplace of mutual respect, regardless of race, color, religion, national origin, age, gender identity or expression, or any other legally protected status.