Educator

About lululemon

lululemon is a pioneering performance apparel company specializing in yoga, running, training, and other athletic activities. Renowned for technical fabrics and innovative design, it delivers transformative products and experiences that encourage movement, growth, connection, and wellness. The company attributes success to its innovative products, focus on retail stores, commitment to people, and strong community ties. lululemon is dedicated to fostering positive change by promoting equitable, inclusive, and growth-oriented workplaces.

Position Overview

The Educator role is crucial to our organizational success. Educators excel in delivering top-tier customer service and guest experiences in retail environments. Their responsibilities include engaging guests meaningfully, providing expert product knowledge, and authentically representing our community and culture.

Key Responsibilities

• Engage with guests attentively to ensure exceptional experiences valuing their time.
• Evaluate guest needs to offer personalized purchase and return solutions.
• Deliver technical education by highlighting product benefits and value.
• Facilitate smooth guest transactions and execute relevant omnichannel initiatives such as online purchases with in-store pickup, phone sales, and shipping from store following company guidelines.
• Remain active on the floor to continuously assist guests and address store needs.
• Gather guest feedback and collaborate with store leaders to resolve concerns effectively.
• Promote a respectful, inclusive team atmosphere that celebrates diversity, supporting both guests and colleagues.
• Build productive relationships within the team to enhance overall guest experiences and store operations.
• Manage product presentation including restocking, repositioning, and inventory tasks as per standards.
• Utilize in-store technology to support operations and enhance guest interactions.
• Maintain store cleanliness throughout shifts to uphold a premium environment.
• Follow staff safety policies ensuring a secure workplace.
• Comply with all applicable laws, policies, and procedures.

Core Values and Skills

• Champion inclusion and diversity by fostering environments that value differences.
• Maintain integrity with honest, fair, and ethical conduct.
• Enjoy connecting with and assisting guests, prioritizing excellent service.
• Take personal accountability for actions and reliability.
• Display self-awareness regarding the impact of words and actions.
• Work collaboratively to achieve shared goals, welcoming diverse viewpoints.
• Bring enthusiasm to work and seek ways to keep it engaging and enjoyable.

Job Requirements and Eligibility

• Must have legal authorization to work in Canada.
• Be at least 18 years old.
• Provide proof of right to work and meet local legislative requirements.
• Have reliable transportation to commute to the assigned store.
• Be willing to work flexible hours including evenings, weekends, and holidays.
• Comfortable working in an environment with bright lights and loud music.
• Physically able to move throughout the store for most of the shift and lift up to 30 lbs (13.6 kg).
• Able to work both independently and as part of a team.
• Having a high school diploma, GED, or equivalent is advantageous but not mandatory.

Compensation and Benefits

• Base hourly pay ranging from $19.25 to $22.15, subject to local minimum wages.
• Target bonus of $2.00 per hour.
• Total target hourly compensation ranges from $21.25 to $24.15.
• Additional benefits include extended health and dental insurance, mental health programs, paid time off, retirement savings matching, employee discounts, fitness and yoga classes, parenthood top-up, professional development courses, and participation in people networks and leadership initiatives.

Additional Information

This position fills an existing vacancy. The company reserves the right to modify incentives, benefits, and perks without notice. Applicants with disabilities or requiring accommodations are encouraged to contact the company with details for support.