Early Morning Stock Associate

About Ross Stores, Inc.

Join Ross, a leader in off-price retail with over 2,200 locations, known for its ongoing success and growth. Our mission centers on delivering high-quality brands and trending merchandise to customers with exceptional savings, while creating an engaging shopping experience akin to a treasure hunt.

At Ross, you'll be part of a culture that values success by encouraging excellence and continuous learning. We support career development and foster teamwork to solve complex challenges. Our commitment to Diversity, Equality & Inclusion enriches our workspace and community, embracing all backgrounds and ideas to strengthen us as a team.

Ross's corporate offices are located in Dublin, CA, with buying centers in New York City, Los Angeles, and Boston, plus eight nationwide distribution hubs. In 2025, the company reported revenues of $22.8 billion. We prioritize inclusive work environments and ongoing employee development.

Role Overview

The Early Morning Stock Associate ensures customers enjoy a pleasant shopping experience by engaging courteously and professionally. Responsibilities include maintaining a clean and organized store, assisting customers, accurately handling merchandise, and supporting loss prevention standards. The role demands active participation in various store areas as operational needs arise.

Key Responsibilities

• Prioritize safety by demonstrating safe behavior and vigilance on the sales floor.
• Maintain clear, clutter-free pathways to emergency exits; report unsafe conditions promptly.
• Engage all customers and team members with respect, friendliness, and professionalism; recognize peers using company programs.
• Assist customers by answering questions, operating registers, and ensuring satisfaction throughout the store.
• Respond immediately and efficiently to customer service inquiries; escalate issues to leadership when necessary.
• Uphold company brand representation consistently.
• Perform cleaning duties including sweeping, mopping, dusting, and sanitizing high-touch surfaces and restrooms to maintain a safe and welcoming environment.
• Preserve professional appearance per company dress code.
• Execute daily store organization tasks, such as sizing, recovery, and merchandising per standards to ensure neat and efficient displays.
• Rapidly stock new merchandise while adhering to presentation guidelines; maintain familiarity with product lines to assist customers.
• Understand and apply Loss Prevention policies, including awareness programs and proper merchandise protection.
• Demonstrate integrity by safeguarding confidential information, cash, credit card data, and merchandise.
• Comply with Mark-Out-of-Stock procedures and proper disposal protocols with management oversight.
• Adhere to policies for cash, check, card, refund, void, and offline transactions, maintaining accuracy and security.
• Work efficiently with a sense of urgency, following store best practices to maximize productivity and minimize unnecessary effort.

Qualifications and Skills

• Communicate effectively and pleasantly with customers, associates, and leadership.
• Possess the ability to perform basic retail mathematical calculations.
• Operate all store equipment including Product Device Terminals (PDTs), registers, and PCs as required.
• Physical stamina to spend up to 100% of work time standing, walking, and moving; bending, squatting, kneeling, climbing, lifting (often over 25 pounds), pushing, and pulling are regularly required.
• Ability to use janitorial tools, rolling racks, ladders, and other supplies safely.
• Certain assignments may require additional qualifications.
• Stockroom shift workers must regularly lift, push, and pull items weighing over 20 pounds.

Competencies

• Effective work process management
• Strong business acumen
• Planning, prioritizing, and alignment
• Talent development and collaboration
• Leading by example and accountability
• Clear and effective communication

Additional Information

This role has no supervisory responsibilities. The job description summarizes primary duties and may evolve at management’s discretion.

Equal employment opportunity is central to Ross’s hiring and promotion philosophy, ensuring choices based on skills and experience without discrimination based on protected categories such as race, color, creed, age, and more according to applicable laws.