E-Commerce Executive

About the Role

Cubix Inc is seeking a diligent and personable individual to oversee online order management and provide excellent customer service for our e-commerce operations in Surat, Gujarat.

Key Responsibilities

• Manage the complete process of online orders from receipt to delivery.
• Communicate with customers via calls or messages to provide updates and confirm orders.
• Maintain accurate tracking of order statuses and update records accordingly.
• Address basic customer inquiries and resolve minor issues to ensure satisfaction.
• Build and sustain positive relationships with current customers to encourage repeat business.
• Follow up with past customers to generate additional orders.
• Maintain detailed customer and order data accurately.
• Collaborate closely with the packing and dispatch teams to ensure timely fulfillment.

Candidate Requirements

• Strong communication abilities.
• Basic proficiency with WhatsApp, Excel, and general computer or mobile device use.
• Preferred fluency in English and Hindi for effective communication.
• Polite and confident phone etiquette with customers.
• Open to freshers; prior experience in e-commerce or customer service is an advantage.

Compensation and Other Details

This is a full-time, onsite position based in Surat offering a salary on a per order basis, roughly ranging between INR 18,000 to INR 25,000 monthly.