Duty Manager - Hamilton Pools

About the Role and Organization

This position is part of the Council’s Community Group, handling community-focused amenities including Hamilton Pools, Parks and Recreation, Libraries, and key visitor attractions, striving to ensure Hamilton remains an attractive and engaging city. Waterworld Te Rapa, our premier aquatic facility, features six pools including toddler and outdoor pools, hydroslides, a gym, fitness classes, and swimming lessons.

Position Overview

The Duty Manager oversees all operational activities ensuring the safe supervision of patrons, facility management, water quality, and exceptional customer service standards. Responsibilities include poolside management and leading a team of lifeguards. This role demands a proactive health and safety approach to mitigate hazards, guaranteeing staff and guest wellbeing. The job is full-time (40 hours weekly) working Tuesday through Sunday with shifts ranging between 5:00 AM and 9:30 PM, requiring flexibility for opening and closing duties. A positive, motivational attitude and the ability to create a fun environment are essential.

Key Qualifications and Experience

• Current Pool Lifeguard Practising Certificate preferred.
• Workplace-level First Aid Certificate preferred.
• Ideally 3 or more years of experience as a pool lifeguard.
• Preferred 1 to 2 years of prior team leadership experience.
• Strong process orientation and ability to adhere to daily routines and instructions.
• Calm handling of conflict situations and adaptability to dynamic circumstances.
• Excellent communication skills and an approachable demeanor.
• Focus on health and safety, combined with personal accountability.

Salary and Benefits

The hourly wage for this role is $32.42. Benefits include:

• Professional development opportunities.
• Two wellbeing days annually.
• Complimentary health insurance through Unimed with hospital/surgery coverage and discounted family membership options.
• Annual health assessments and flu vaccinations at no cost.
• Option to purchase additional annual leave.
• Reimbursement for eye tests and corrective eyewear.
• Discounts on goods and services from local businesses such as gyms, cafes, dentists, and hairdressers.

Additional Information

Applications close on October 9, 2026, with ongoing shortlisting. The role honors Te Tiriti o Waitangi principles and requires standard safety and background checks including interview, references, criminal and (if applicable) pre-employment medical and drug testing. Compliance with the Children’s Act 2014 applies, imposing enhanced safety screening.

Applicants with special access needs during the recruitment process are encouraged to request accommodations. Hamilton City Council prioritizes fostering an inclusive, welcoming environment where diversity is respected and valued.

This opening is recruited directly by the Council; no unsolicited recruitment agencies or fees will be accepted or paid.