Dispute Resolution Officer

About EML Group

EML is a prominent organization specializing in Workers Compensation and Personal Injury Claims Management. Our mission revolves around aiding individuals in reclaiming their lives by offering consistent support during their return-to-work process. With a workforce exceeding 4,000 employees, we emphasize a culture of continuous learning to enable long-term career growth within the company.

Opportunity Overview

Located in Adelaide, you will be part of a diverse team focused on making a meaningful difference by supporting injured workers. In the role of Dispute Resolution Officer, you will receive comprehensive training to handle a portfolio of injured workers and collaborate closely with claims experts and external legal partners. This position plays a critical part in resolving disputes and representing EML at the South Australian Employment Tribunal. The role is full-time and permanent based out of the Adelaide office, with an option to work remotely up to two days per week after completing training.

Key Responsibilities

• Formulate and implement strategies to minimize and resolve workers compensation disputes, managing the entire dispute resolution process.
• Work collaboratively with internal claims personnel and external parties to drive strategies that ensure prompt dispute settlements benefiting all stakeholders.
• Maintain adherence to legislative, regulatory, and governance frameworks by staying informed about relevant legal obligations.
• Represent EML at the South Australian Employment Tribunal to advance dispute cases and achieve favorable outcomes.

Candidate Profile

• Possess excellent verbal and written communication skills to articulate complex information to a broad range of stakeholders effectively.
• Demonstrate strong organizational capabilities to manage multiple cases concurrently while ensuring precision and quality.
• Exhibit expertise in strategy development, negotiation, and influencing to satisfy diverse stakeholder requirements.
• Possession of tertiary education or prior experience in legal fields, mediation, or dispute resolution is advantageous.

Employee Benefits and Culture

EML champions equality and inclusivity, providing a respectful and honest workplace where diversity is celebrated. Our benefits include:

• A vibrant and collaborative team environment.
• Flexible work arrangements to promote a healthy work-life balance, including up to two days remote work weekly.
• Comprehensive wellbeing initiatives including discounted health insurance and gym memberships.
• Access to over 350 retailer discounts through our RewardsHub program.
• Robust learning and development programs to support your professional growth.
• Confidential support services through our Employee Assistance Program for work and personal concerns.
• Company-wide events fostering connection and recognition.
• Participation in our annual incentive scheme plus salary review opportunities.
• Up to 16 weeks of paid parental leave in addition to superannuation benefits.

We value investing in our people’s professional advancement and wellbeing. If you are interested in this role, we encourage you to apply now.