Dispatcher

Job Overview

First Student is seeking a Dispatcher to join its team in Gulfport, Mississippi. This critical role involves managing bus dispatch operations to maintain timely route performance while supporting and advising drivers and monitors directly on the front line.

Compensation and Benefits

• Hourly pay rate of $21.20
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company contributions
• Paid holidays and paid time off
• Life insurance funded by the employer
• Employment stability at a reputable organization
• Career advancement opportunities internally
• Discount programs on cell phone plans, vehicles, electronics, and more through PerkSpot

Key Duties and Responsibilities

• Manage the scheduling and dispatching of all bus routes
• Provide counseling and coaching to drivers and monitors to enhance performance
• Handle extensive communication via phone and radio channels
• Address scheduling issues and driver complaints, escalating to the Operations Supervisor or Contract Manager as necessary
• Act as the main point of contact for major contracted customers
• Process charter reservations, billing, and driver payroll when required
• Resolve problems related to student drop-off and pick-up logistics
• Perform backup driver responsibilities and general clerical work as needed
• Complete assigned special projects
• Assist with daily supervisory activities of operations

Qualifications and Requirements

• Between 3 and 5 years of relevant experience
• High school diploma or an equivalent credential
• Familiarity with radio dispatch systems
• Strong communication abilities and customer service orientation
• Capable of working effectively under tight deadlines and pressure
• Background in terminal operations, dispatch, or as a driver is preferred
• Computer literacy is necessary
• Compliance with Department of Transportation (DOT) drug testing and physical examination policies; use of Schedule I drugs including marijuana is prohibited

Language Proficiency

Mastery of the English language is essential as federally mandated safety training, company policies, and employment communications are conducted exclusively in English.

Equal Opportunity and Workplace Policies

First Student upholds principles of equal opportunity, ensuring fair employment considerations without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. The company maintains a drug-free environment and applies fair chance hiring practices compatible with relevant local ordinances. Additionally, all safety-sensitive positions are subject to drug and alcohol testing, consistent with regulatory mandates.

About First Student

With over 60,000 employees, First Student is committed to safely transporting more than five million students daily. The company incorporates cutting-edge training and technology across its brands including Transco, Total Transportation, Maggies Paratransit, and GVC II.