Dispatcher

About Copart

Copart, Inc. is a global leader in online vehicle auctions with a footprint of over 200 facilities worldwide. It connects vehicle sellers to more than 750,000 buyers in over 190 countries, offering a superior experience driven by advanced technology, effective processes, and dedicated personnel.

Role Summary

The Dispatcher plays a vital role in ensuring vehicles are picked up and delivered on schedule by coordinating sub-haulers efficiently and maintaining exceptional customer service throughout the process.

Key Responsibilities

• Place outbound calls to locations for vehicle pick-ups.
• Coordinate with sub-haulers to dispatch vehicles for pick-up and delivery within established company timelines.
• Verify that sub-haulers comply with company standards before dispatching.
• Make outbound calls to vehicle sellers to solicit business.
• Select cost-effective vendors to align with company budget goals.
• Educate sub-haulers about company policies and required procedures.
• Organize and archive necessary documentation properly.
• Respond to inbound phone inquiries professionally.
• Collect payments related to member deliveries.
• Ensure compliance with safety regulations and company policies.
• Print checks and monitoring incoming documents via fax machine.
• Generate reports as needed.
• Manage relationships with vendors effectively.
• Perform additional duties as assigned by management.

Required Skills and Experience

• Minimum two years of experience in dispatch roles.
• At least one year of experience providing customer service.
• High school diploma or GED preferred.
• Strong customer service orientation with a positive attitude.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Typing proficiency of at least 45 words per minute.
• Basic proficiency with ten-key calculators and math skills.
• Comfortable using computer software, particularly MS Office Suite.
• Ability to operate standard office equipment.
• Capable of handling multiple tasks simultaneously.
• Ability to thrive in a dynamic and diverse workplace.
• Attention to detail with strong accuracy.
• Familiarity with local geography and competence in reading maps.
• Ability to work independently with minimal supervision.
• Willingness to work occasional overtime when required.
• Spanish bilingual skills considered an advantage.

Compensation and Benefits

Hourly wage ranges from $21.05 to $23.71.

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company matching contributions.
• Employee Stock Purchase Program.
• Employee Assistance Program at no cost.
• Paid vacation and sick leave.
• Company-recognized paid holidays.
• Life and Accidental Death & Dismemberment insurance.
• Employee discount programs and additional benefits.

Equal Opportunity and Compliance

Copart values diversity, inclusion, and collaboration, fostering an environment where all employees feel valued and empowered to contribute. The company participates in the Department of Homeland Security's E-Verify program to ensure employment eligibility for U.S. applicants and employees.