Dispatcher (m/w/d)

Company Overview

Wasserwerke Zwickau GmbH is a trusted provider of water and wastewater services in West Saxony, ensuring approximately 200,000 residents have access to fresh drinking water daily while sustainably managing water cycle through modern purification processes.

Role Summary

As a Dispatcher (m/w/d) in the operations monitoring team, you will act as the primary contact during incidents such as disruptions, pipe bursts, or emergencies. Your responsibility is to maintain oversight, efficiently coordinate response efforts, and deploy the appropriate teams promptly to ensure uninterrupted water supply and wastewater management around the clock.

Candidate Profile

Applicants should have completed vocational training in a technical field, preferably related to utility services, technical infrastructure, or dispatch coordination. Suitable qualifications include but are not limited to:

• Specialist in water supply or wastewater technology
• Plant mechanic, mechatronics technician, or electrician
• Expertise in civil engineering or pipeline construction
• Experience in technical customer service
• Professionals from emergency call or service control centers
• Security and protection specialists
• Comparable qualifications

Previous experience in technical customer service, control centers, or water and wastewater operations is advantageous. Essential personal qualities include structured work habits, composure under pressure, eagerness to acquire new skills, proficiency in various digital systems, willingness to take responsibility, and the ability to empathize and communicate effectively with customers, even in difficult situations.

Key Responsibilities

• Handling and coordinating fault and emergency reports
• Dispatching and supervising operational teams
• Maintaining clear communication with customers, service providers, and internal departments
• Accurate documentation and tracking of deployments
• Ensuring smooth information flow, even in challenging circumstances

Benefits and Work Conditions

• Secure employment with meaningful tasks
• Modern, technologically advanced workplace
• Attractive compensation according to TVöD-VKA, including annual bonuses and performance pay
• Full-time role with rotating 3-shift schedule
• 31 days annual leave plus 6 additional days for shift workers
• Employer-funded pension scheme
• Established occupational health management program
• Customized training and development opportunities
• Supportive and motivated team environment

Additional Information

Planned employment start date: From January 1, 2027. Permanent contract. Work location is within Wasserwerke Zwickau GmbH's supply and disposal area.

The company values diversity and equal opportunity, encouraging applications especially from disabled and equal-status candidates who will be given preference when equally qualified. Personal data submitted during the application process will be stored only as long as necessary and deleted afterwards. Applications not meeting stated requirements may not be considered.