Director, Technical Account Management, APAC

Overview

Red Hat is seeking a Director for Technical Account Management (TAM) to lead its APAC Services TAM Practice. Reporting to both the Global Senior Director of TAM and the Vice President of APAC Services, this leadership role entails managing senior TAM managers and TAMs regionally to translate global objectives into actionable regional strategies that foster business growth, deliver sustainable value, and enhance customer experience.

Key Responsibilities

• Lead and oversee a team of senior TAM managers and individual TAM contributors throughout the APAC region.
• Collaborate as an APAC Services Leadership Team member and align with regional service heads to support go-to-market and growth initiatives.
• Work closely with global leadership to shape global strategy inputs and tailor execution plans to scale TAM offerings alongside consulting and training service lines.
• Ensure a consistent, competent, and proactive TAM practice aligned cross-functionally.
• Advocate TAM value propositions with senior sales teams to achieve sales targets.
• Manage TAM operations according to global directives and policies.
• Engage with pivotal strategic customers to nurture relationships, secure renewals, and support expansion.
• Provide direct support in critical customer escalations when required.
• Encourage cross-departmental cooperation among support, engineering, product management, sales, technical sales, and consulting teams to maintain high customer satisfaction.
• Mentor managers and team members, fostering technical and leadership growth.
• Manage team schedules, performance metrics, and participate actively in recruitment and talent development.
• Travel as needed for client visits, conferences, and events.

Qualifications and Experience

• Minimum 10 years in leadership or management roles within high-performing, customer-oriented technology environments such as TAM or professional services.
• Proven leadership of complex, multi-national, and culturally diverse teams.
• Experience driving transformational change in large matrixed organizations.
• Track record managing multi-million dollar technology services operations.
• Aptitude in cultivating cross-functional relationships and achieving business objectives.
• Highly organized, detail-driven, and outcome-focused.
• Skilled in fostering collaborative partnerships both internally and externally for business scaling.
• Excellent interpersonal skills capable of inspiring and coaching diverse teams.
• Competent in translating strategy into effective communication and implementation plans, including change management.
• Proficient at engaging diplomatically across various organizational levels and backgrounds.
• Strong presentation, verbal, and written communication skills in English.
• Ability to make timely and critical decisions under pressure.
• Customer-centric mindset with the ability to simultaneously manage multiple priorities effectively.
• Solid financial and operational understanding of subscription-based recurring revenue models.
• Quick learner with a propensity for knowledge sharing and applying new skills.
• Familiarity with Red Hat’s product portfolio, open source software business models, and subscription services.
• Bachelor’s degree in technology or business; advanced degrees in management are advantageous.

About Red Hat and Inclusion

Red Hat leads the enterprise open source software space, offering advanced Linux, cloud, container, and Kubernetes solutions worldwide. The company embraces flexibility in work arrangements and encourages a culture driven by transparency, collaboration, and inclusivity. It actively supports diversity and equal opportunity in hiring and employment practices.

Equal Opportunity and Accessibility

Red Hat is an equal opportunity employer committed to affirmative action and prohibits discrimination on various legally protected grounds. The company accommodates individuals with disabilities throughout the hiring process. Unsolicited resumes from agencies will not be accepted or compensated outside written agreements.