Director, Solutions Consultants

About Sprinklr

Sprinklr is a leading AI-driven platform specializing in Unified Customer Experience Management (Unified-CXM), empowering brands to deliver exceptional customer experiences on a large scale across all touchpoints. By integrating human insight with AI-driven speed and efficiency, Sprinklr assists enterprises in building trust and loyalty through personalized and seamless customer engagements. Their unified platform serves diverse customer-centric teams with solutions spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center operations, enabling data unification, breaking down silos, and real-time actionable insights. Currently, over 1,900 enterprises including 60% of the Fortune 100 utilize Sprinklr’s solutions globally.

Role Overview

The Director of Solutions Consulting for the Central and Northern Europe divisions will lead and develop a team of Solutions Consultants (SCs). This role involves coaching the team on sales opportunities, acting as the solutions advocate for key accounts, and managing recruitment and growth initiatives. The position entails direct responsibility for team performance, training, and professional development, including regular feedback from field observations, guiding goal-setting activities, and ensuring continuous education on industry-specific case studies and product advancements.

Key Responsibilities

• Lead, mentor, and expand a diverse team of Solutions Consultants across Contact Center, Marketing, Advertising, Social, Insights, and AI domains.
• Serve as the main contact liaison between Solutions Consultants and sales leaders within the divisions.
• Strategically allocate team resources across regions, collaborating with divisional leadership to align personnel with sales activities based on experience and priorities.
• Organize training sessions and support the delivery of value propositions, product demonstrations, and responses to RFPs.
• Initiate and manage projects aimed at enhancing team capabilities and refining organizational structures and offerings.
• Partner with cross-departmental teams on product-market fit evaluations, pricing strategies, packaging, go-to-market plans, mergers, and acquisitions.
• Lead training programs focused on team development, providing ongoing performance feedback and fostering achievement of both short-term and long-term goals.
• Offer technical and product-market-fit leadership to engineering and development units.
• Promote a culture rooted in innovation, quality, and continuous enhancement.
• Advise and impact the go-to-market strategies of complex software systems.
• Incorporate human-centered design principles, facilitating design thinking workshops for intuitive solution creation.
• Provide expert consultation and thought leadership to sales and business leaders on product positioning and sales tactic development.

Desired Skills and Experience

• At least 10 years of experience in enterprise-scale presales or solutions consulting roles.
• Minimum of 5 years in presales management.
• Strong background in customer-facing roles within enterprise SaaS organizations.
• Proven leadership skills with a record of managing and growing high-performance teams.
• Specialized knowledge in leading human-centric design workshops for customer-focused solutions.
• Deep understanding of Customer Experience strategies and practices.
• Experience in designing complex systems and architectures.
• Thorough expertise in enterprise marketing approaches and best practices.
• Excellent presentation, communication, and writing abilities to effectively engage customers and internal teams.

Company Culture and Commitment

Sprinklr is dedicated to bridging enterprise complexity by unifying teams, tools, and data to foster meaningful customer connections. With a comprehensive AI-native platform that integrates service, social, marketing, and insights, Sprinklr leads the Unified-CXM category, empowering businesses to provide advanced, unified customer engagement journeys. The company prioritizes a culture centered on customer obsession, trust, teamwork, and accountability.

Employee Benefits and Philosophy

The organization offers an extensive benefits package supporting personal wellbeing and work-life balance, including healthcare coverage and paid time off. Sprinklr promotes internal growth through programs like open mentorship designed to nurture talent. The company values diversity and inclusion, maintaining an equal opportunity work environment in compliance with relevant laws. Reasonable accommodations are provided during the hiring process upon request.

Additional Information

Applicants should be cautious of recruitment scams falsely representing Sprinklr. The company will never request payment, unnecessary personal information, or payment via cryptocurrency. Any suspicious communication should be reported immediately.