Director - Priority Banking (Arabic Speaker)

About Emirates NBD

Emirates NBD stands as a leading financial institution across the MENAT region, operating in 13 countries and serving over 9 million customers. Recognized as the top financial services brand in the UAE with an estimated brand value of USD 4 billion, Emirates NBD offers an extensive array of banking products including retail, corporate & institutional, Islamic, investment, private banking, asset management, global markets, treasury, and brokerage services. The bank is at the forefront of digital banking innovation with 97% of transactions performed outside physical branches, including via Liv, its rapidly growing lifestyle digital bank boasting over half a million users.

Job Overview

The Director for Priority Banking - Signature role involves overseeing relationships with the most valuable Priority Banking clients (Signature) to ensure exceptional service and customer satisfaction. This position requires close collaboration with customer service teams to maintain a seamless banking experience for elite clients.

Key Responsibilities

• Achieve assigned goals related to revenue, deposit growth, customer acquisition, cross-selling, and opening new-to-bank accounts.
• Build, develop, and sustain strong client relationships while actively supporting the unit's business growth objectives.
• Maintain customer satisfaction scores in line with targets through effective service and contact management.
• Ensure compliance with operational risk policies, sales processes, and ethical sales standards.
• Manage and guide a team of Relationship Managers, if assigned, proactively addressing client needs and driving business performance.

Skills and Experience

• A minimum of 8 to 10 years of banking experience focused on sales or relationship management.
• Proven expertise in client management and managing large teams within the UAE or the surrounding region.
• Ability to adapt to evolving market conditions and respond effectively to segment requirements.
• Fluency in Arabic is essential for this role.

Additional Information

Joining Emirates NBD provides a tremendous opportunity to work with one of the most recognizable brands in the region. The company offers significant career development opportunities, competitive rewards and benefits, including flexible working policies that allow work-from-home arrangements as needed.

Interested candidates are encouraged to carefully review job responsibilities and qualifications to confirm alignment with their skills before applying.