Director, Portfolio Solutions Engineering, ANZ
Sydney, New South Wales, Australia · Full Time
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- Experience
- 12–16 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
At NiCE, we continually challenge ourselves and push our boundaries to excel beyond expectations. As a leader in cloud-based contact center technology, NiCE is seeking a seasoned Director of Solution Engineering to guide an international team and spearhead the expansion of our CXone and Digital solutions across markets. This role involves working consultatively with prospective clients to understand their objectives and devising creative solutions to meet evolving contact center and digital requirements. The position demands deep technical proficiency with CXone solutions and leadership in partner enablement.
Key Responsibilities
- Own the entire Presales process including managing the pipeline, devising solution strategies, overseeing proof-of-concept (POC) governance, and conducting win/loss reviews.
- Lead complex enterprise AI deal cycles from initial discovery through to technical approval.
- Design and manage POCs, covering data needs, model assessments, integration architecture, and framing results.
- Mentor Solutions Consultants on AI solution designing, technical storytelling, and effective commercial positioning.
- Create repeatable playbooks, demo frameworks, and discovery tools tailored to AI/ML products.
- Provide structured field insights to influence Product development and Go-To-Market strategies.
- Represent NiCE at industry events and participate in customer advisory discussions.
Candidate Profile
- 12 to 16 years of experience in Pre-Sales, Solution Consulting, or Sales Engineering, with over 3 years in a leadership role.
- Minimum of 2 years direct hands-on experience in AI product Pre-Sales.
- Strong understanding of the AI technology stack including large language models (LLMs), embedding models, vector databases, inference cost management, token economics, prompt engineering, retrieval augmented generation (RAG) pipelines, and API-based AI services.
- Capability to independently scope and execute technically sound POCs without engineering translation.
- Commercial expertise in AI pricing models covering tokens, computing costs, licensing, and total cost of ownership discussions with procurement and finance teams.
- Extensive experience managing complex, multi-stakeholder enterprise sales processes.
- A hands-on coaching style, participating actively in deals, conducting discovery sessions, troubleshooting demos, and mentoring team members post-engagement.
About NiCE
NiCE Ltd. (NASDAQ: NICE) provides software solutions used by more than 25,000 global businesses, including 85 Fortune 100 companies, to enhance customer experience, combat financial crime, and ensure public safety. Daily, NiCE software handles over 120 million customer interactions and monitors in excess of 3 billion financial transactions. Renowned for innovation in AI, cloud, and digital technologies, NiCE employs over 8,500 professionals across more than 30 countries and is a recognized market leader.
Equal Opportunity Statement
NiCE is an equal opportunity employer. We welcome qualified applicants regardless of race, color, religion, nationality, age, sex, marital status, ancestry, neurodivergence, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.