Direct To Consumer Partner Support - Yorkshire

About Nestlé Professional and Role Overview

As part of Nestlé Professional, the Channel Sales & Coffee Operations team delivers premium Out of Home beverage solutions, featuring renowned brands such as Starbucks, NESCAFÉ, and Seattle's Best Coffee. Focused on fast-paced, profitable growth, this division supports business partners by elevating consumer experiences and driving commercial success.

This full-time, field-based position is ideally located in the Yorkshire area (Leeds or Sheffield). The role centers on supporting the growth of Coffee Solutions by ensuring impeccable in-store operations across Direct to Consumer (D2C) customer sites. Key tasks include stock accuracy, brand standard compliance, maximizing machine uptime, and adherence to cleaning and operational procedures.

Key Responsibilities

• Maintain continuous operation of Nestlé Professional D2C coffee machines with minimal downtime.
• Conduct accurate and compliant stock counts at customer sites, analyze discrepancies, identify patterns, and escalate issues promptly.
• Uphold Nestlé Professional branding standards on all D2C locations; respond to audit findings and customer feedback to close execution gaps.
• Verify and coach customer teams on proper cleaning routines; monitor repeat non-compliance and intervene when necessary. Support machine uptime through basic troubleshooting and effective escalation channels.
• Ensure timely and precise reporting through Project MORE systems; utilize data insights to identify performance trends and improvement areas.
• Coordinate with internal and external stakeholders who influence or support performance delivery.

Desired Qualifications and Skills

• Demonstrated experience in sales support or operations with excellent communication and interpersonal abilities.
• Strong organizational skills, high motivation, and a positive approach to challenges.
• Proficiency in building and nurturing relationships across teams and with senior stakeholders.
• Capability to work independently amidst ambiguity as well as collaboratively within teams.
• Proven success in driving consistent performance through others.
• Outstanding presentation and influencing skills.
• Effective problem-solving, strategic planning, and the ability to manage fluctuating workloads under pressure.
• Possession of a full UK driving license and willingness to travel throughout Yorkshire customer locations.

Compensation and Benefits

• Competitive salary starting at £31,000, commensurate with experience.
• Business needs car provided for work-related travel.
• Eligibility for potential discretionary annual bonus.
• Generous pension scheme contributions.
• Work-life balance supported with 25 days annual holiday plus 12 flexible days (pro rata).
• Two paid days dedicated to volunteering annually.
• Commitment to personal development and career growth.

Additional Information

While this is a full-time, permanent role, Nestlé welcomes discussions regarding flexible working arrangements to accommodate individual needs. The recruitment process may close early once sufficient applications are received, so early application is advised. Advert closing date is 1st September 2026.

Nestlé is committed to diversity, equality, and inclusion, actively supporting equal opportunities regardless of gender identity, ethnicity, disability, caregiving roles, or sexual orientation. Accommodations during the recruitment process are available upon request.