Dining Services Team Leader

Overview

This role requires managing daily operations at multiple café outlets to maintain high standards of service and cleanliness. The incumbent will handle beverage security, control stock levels, and recommend promotions for food and beverage outlets. Receiving and securing catering products must comply with HACCP standards, ensuring correct temperature control.

Key Responsibilities

• Train staff to uphold service and cleanliness standards aligned with HACCP guidelines.
• Oversee service teams and engage with guests to address their needs effectively.
• Maintain beverage security and ensure minimum stock levels are consistently met.
• Collaborate with relevant departments to guarantee smooth operational flow.
• Inspect outlets to confirm proper cleaning and appropriate table and chair arrangements.
• Discuss operational challenges and suggest outlet promotion strategies with management.
• Train staff on safety procedures, standard operating procedures (SOP), critical control points (CCP), and hygiene.
• Ensure optimal staff allocation on service lines and monitor portion control for customers.
• Verify that dining facilities, including furniture and linens, are well-maintained and tidy.
• Ensure glassware, crockery, cutlery, trays, cruet sets, and menus meet dining service standards.
• Enforce grooming standards among staff, requiring clean-shaven or neatly trimmed hair and beards.
• Conduct regular inventory audits of crockery, cutlery, linens, glassware, and beverage stock, reporting findings to management.
• Coordinate with the Cafeteria Manager regarding cleanliness, maintenance, and repair of dining service equipment.
• Provide hands-on support to ensure quality and timely food service during peak periods.

Qualifications and Experience

Applicants must hold either a university degree with at least one year of relevant experience or a high school diploma with a minimum of two years of relevant experience.

Essential Skills and Knowledge

• Previous supervisory experience in hotel or restaurant settings.
• Proficiency in both spoken and written English.
• Managerial capabilities including delegating tasks, giving clear instructions, and managing workflows.
• Familiarity with computers and point of sale (POS) systems is preferred.

Additional Information

This recruitment reflects Qatar Airways Group's current staffing needs, with the right to modify or withdraw the hiring process at any time. This advertisement does not constitute an employment offer or guarantee recruitment. Qatar Airways Group celebrates diversity and offers opportunities for growth and international community engagement. The company embraces innovation and bold challenges, aiming to break boundaries and achieve unprecedented outcomes.