Dining Services Duty Supervisor

About the Role

As a Dining Services Duty Supervisor, you will oversee all operational aspects of a dining outlet, including training, scheduling, employee management, and ensuring adherence to company policies. You will be responsible for inventory control encompassing food, beverages, supplies, and equipment maintenance. Maintaining excellent client relations by guaranteeing professional service delivery and resolving complaints related to food quality and service is essential. Your duties also include ensuring compliance with health and food safety standards and directing staff to maximize overall outlet performance.

Key Responsibilities

• Manage day-to-day outlet operations, including customer service and inventory oversight.
• Support the line manager in supervising employees, operations, and reduction of food wastage.
• Monitor and evaluate outlet service performance.
• Ensure proper inventory management, cleanliness, food rotation, and consistent menu service.
• Assist dining services management in service preparation, adhering to kitchen rules, service standards, cleanliness, and inventory control.
• Train team leaders on their roles and responsibilities, enforcing service and hygiene standards according to HACCP guidelines.
• Maintain proper operation, cleaning, and upkeep of outlet facilities and equipment.
• Drive the commercial aspects by identifying new opportunities and maintaining customer relations to enhance food safety, service quality, and hygiene.
• Support administrative tasks including reporting, quality assurance, and participating in department meetings.
• Coordinate with relevant departments to ensure smooth operations.
• Assess HACCP compliance, implementing corrective measures as needed.
• Ensure all staff maintain appropriate grooming standards, including clean-shaven or neatly trimmed hair and beards.

Desired Qualifications and Experience

• University degree with at least two years of relevant experience, or high school diploma with a minimum of three years’ experience.
• Previous experience as a Senior Supervisor in a hotel or restaurant environment.
• Proficiency in spoken and written English.
• Ability to perform effectively under high-pressure conditions.
• Strong leadership and managerial capabilities.
• Computer literacy with knowledge of Point of Sale (POS) systems.

Additional Information

This recruitment is for Qatar Airways Group. The company reserves the right to alter, suspend, or withdraw the hiring process at any time and may convert this vacancy into a talent pool for current or future openings. This advertisement is not a direct offer of employment.

Joining Qatar Airways means being part of a global story of rapid growth and innovation, contributing to a dynamic international community. We encourage ambition and offer opportunities to develop your skills while working towards exceptional achievements.