Digital Product Manager

Overview

Our client, a prominent organization in the Asia-Pacific region, is seeking a Digital Product Manager to oversee operational readiness and support for their digital products.

Key Responsibilities

• Manage end-to-end operational preparedness for pilots, feature rollouts, and phased launches by setting readiness criteria, coordinating stakeholder communications, preparing training and support resources, and completing go-live checklists.
• Collaborate across teams including product, engineering, UX, service desks, local administration, and vendors to coordinate dependencies and facilitate key decisions.
• Develop and maintain support frameworks such as support models, triage procedures, escalation paths, runbooks, and define ownership limits for both self-service and assisted support workflows.

Candidate Requirements

• Possess a relevant degree and have 3 to 5 years of professional experience in product operations, digital product delivery, service operations, business analysis, project management, or comparable roles within technology.
• Proven track record of owning launches, operational processes, or ongoing support for digital products or services.
• Strong analytical skills with the ability to interpret product, operational, and user data to generate actionable insights; proficient with spreadsheets and visualization/dashboard tools.
• Experience working in Agile product delivery environments with tools like Jira and Confluence or similar platforms.
• Understanding of incident, problem, change and service management concepts; ITIL certification is a plus though not mandatory.
• Experience crafting standard operating procedures (SOPs), playbooks, metrics, feedback mechanisms, and establishing cross-functional operational rhythms.
• Exceptional communication, facilitation, and stakeholder management capabilities, including influencing skills without formal authority.
• Able to work independently in ambiguous settings, shifting effectively between strategic initiatives and hands-on tasks.

Additional Information

Applicants can submit their CV referencing the position title "Product Manager" for faster processing. Only shortlisted candidates will be contacted.

EA License Number: 10C3636EA
Personnel Name: Arora, Hardeep
EA Personnel Registration Number: R1111454

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