P
Desktop Support Specialist
Pittsburgh Winsupply - Fire Sprinklers & Fabrication
Remote · Full Time
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- Experience
- Any
- Salary
- USD 43 – USD 43 / hour
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
Overview
Work remotely across the United States supporting employees as a Desktop Support Specialist. This role suits IT professionals who enjoy resolving technical challenges and delivering excellent customer service amid fast-moving technical environments.
Role Responsibilities
- Deliver remote assistance to end users through phone and remote access tools.
- Diagnose and fix problems related to Windows hardware, software, and network connectivity.
- Address technical issues of varying complexity, from routine to moderate.
- Collaborate with internal IT departments and external vendors to troubleshoot escalated problems.
- Keep detailed documentation and update support tickets accurately.
- Contribute to IT projects and initiatives that enhance business operations.
Qualifications
- Previous experience in desktop support, help desk, or technical service roles.
- Proficient troubleshooting expertise in Windows operating systems.
- Understanding of personal computers and local area network (LAN) technology.
- Strong communication and customer service skills.
- Capable of managing multiple support requests in a dynamic environment.
Compensation
The position pays $43 per hour and is fully remote, offering flexibility and competitive remuneration.
Skills
How they work
Communication
Teamwork & Collaboration
Problem Solving
Time Management
Organisation
Customer Focus