Desktop Support / Help Desk Engineer

About the Role

Nair Systems LLC is seeking an experienced IT professional for the role of Desktop Support / Help Desk Engineer to join their Qatar team. This position requires hands-on expertise in user and endpoint support within Microsoft 365 environments and related technologies.

Responsibilities and Technical Duties

• Provide first-level support for Windows 11 systems, including troubleshooting and maintenance.
• Manage Microsoft 365 administration tasks, including Exchange Online and Azure Entra ID (Azure AD).
• Administer Active Directory user accounts and Microsoft Intune (MDM/MAM) for device management.
• Handle endpoint patching, updates, and backup monitoring with recovery processes.
• Conduct network and Wi-Fi troubleshooting encompassing TCP/IP, DNS, DHCP, and LAN/WAN technologies.
• Manage printer systems and IT asset inventory effectively.
• Ensure robust user access and computer account management.
• Utilize ticketing systems to address support requests within SLA guidelines.

Requirements and Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or a related discipline.
• Minimum of 4 years professional experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Fluency in both Arabic and English languages, written and spoken.
• Strong knowledge of Microsoft 365 environments, Active Directory, and Microsoft Intune.
• Basic networking knowledge covering TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
• Experience troubleshooting and administering Windows 11 OS.
• Preferred certifications include ITIL Foundation and Microsoft Certified: Modern Desktop Administrator or equivalent.
• Familiarity with Microsoft Defender and security best practices is a plus.
• Experience in access control systems, card management solutions, and SLA-based ticketing platforms advantageous.

Desired Competencies

• Excellent communication and customer service skills.
• Proven ability to troubleshoot and analyze IT issues effectively.
• Capability to prioritize and manage multiple concurrent support tickets.
• Collaborative team player with a proactive mindset for problem resolution.
• Strong documentation aptitude and organizational capabilities.

Additional Information

The position is mid-level requiring 4 to 6 years of relevant experience. Candidates must be able to join immediately. Please note the location is onsite in Doha, Qatar.