- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Eligibility
- Applicants must be Australian Citizens to qualify for this position.
- Resume
- Required to apply
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Job description
About Us
Datacom is a leading technology provider in Australasia, dedicated to leveraging technology, expertise, and skilled personnel to help organizations thrive amidst rapid change. Serving government bodies, enterprises, and growing businesses alike, Datacom emphasizes delivering significant results to customers and the community.
About The Role
Due to team expansion in Perth CBD, multiple positions are available for Desktop Support Engineer. The role involves comprehensive End User Services delivery, including maintenance, hardware/software troubleshooting, remote support, software rollouts, and device relocations tailored to customer business needs. Note: Australian Citizenship is a prerequisite for applicants.
Key Responsibilities
- Act as the dependable frontline contact by logging, triaging, and resolving support tickets while keeping users informed of their issue status.
- Troubleshoot desktop and laptop problems such as boot failures, performance degradation, driver and patch issues, and system crashes, utilizing structured diagnostic checklists and communicating findings clearly.
- Manage identity and access requests meticulously, including password resets, multi-factor authentication re-registrations, new user setups, and group membership alterations, adhering strictly to approval procedures.
- Prepare devices for new employees by completing enrollment, standard setups, and installing required applications to ensure readiness on day one.
- Oversee mobile device lifecycle management including enrollment, configuration, troubleshooting connectivity and app problems, and proper handling of device wipes or re-provisioning during transitions.
- Maintain hardware, peripherals, and printing services by performing fault diagnostics, replacements, managing warranties and repairs, and ensuring accuracy of the asset register.
- Document resolutions clearly with notes and knowledge base articles to facilitate faster problem resolution by colleagues in future occurrences.
Candidate Profile
- Strong commitment to providing outstanding end user customer service.
- Ability to prioritize tasks effectively to meet all service level agreements.
- Proficient understanding of laptops, desktop computers, printers, media and audiovisual equipment, as well as Bring Your Own Device (BYOD) policies and mobile technologies.
- Excellent verbal and written communication skills, capable of translating technical details for varied audiences; highly autonomous with superior time management.
Culture and Benefits
Joining Datacom means being part of a supportive environment that promotes career growth, wellbeing, and meaningful contributions. Employees benefit from industry-leading training and development, parental leave, wellbeing support services including a 24/7 Employee Assistance Programme, recognition programs, employee discounts, and financial wellbeing initiatives. The company fosters a culture of curiosity, innovation, inclusion, and positive impact.
Eligibility: Must be an Australian Citizen.