Desk Account Manager

Company Overview

Motorola Solutions is dedicated to keeping people safer worldwide through innovative technology solutions that foster collaboration in communities, schools, hospitals, businesses, and nations. We are a global, tightly-knit community focused on building a safer future.

Department Overview

The team focuses on expanding Motorola Solutions' fixed video sales within government sectors across the UK and Ireland.

Role Summary

The Desk Account Manager plays a key commercial role, working primarily from the desk to manage, retain, and grow revenue across government agencies. This involves proactive account management and providing vital sales support to field-based Account Directors.

Key Responsibilities

• Manage a portfolio of government accounts across Ireland as the main contact.
• Monitor contract expiration dates and secure timely renewals.
• Identify opportunities for upselling and cross-selling to increase revenue.
• Create accurate bids, commercial quotes, pricing models, and tender responses using company systems.
• Keep detailed records of sales activities and pipeline updates in Salesforce CRM.
• Support field sales teams by handling client queries and resolving account issues during their absence.
• Coordinate onboarding with technical teams to ensure smooth solution deployment.
• Assist credit control and billing departments to promptly resolve complex invoice problems.

Candidate Requirements

• 1 to 2 years experience in inside sales, sales support, or account management, preferably in Irish B2B telecommunications, managed IT, or SaaS industries.
• Proficient in using Salesforce or similar CRM platforms.
• Excellent verbal and written communication skills in English; capable of managing pricing discussions and negotiations via phone and email.
• Experience or familiarity with order processing, contract administration, or supply chain/logistics coordination is highly advantageous.

Employee Benefits

• Competitive salary with bonus schemes.
• 24 days annual leave plus bank holidays.
• Robust pension plan through Master Trust.
• Flexible working arrangements.
• Private healthcare coverage.
• Life insurance benefits.
• Support for professional growth and career development workshops.
• Programs promoting employee health and wellbeing.
• Corporate social responsibility initiatives including volunteer support.
• Policies supporting family-friendly working environments.

Additional Details

Travel required is minimal, less than 10%. No relocation package is provided. This role is for experienced candidates and the company offers a referral payment plan. Motorola Solutions UK Limited, Ireland Branch is an equal opportunity employer committed to an inclusive and authentic work culture.