Designated Engineer

Position Overview

Join Nozomi Networks during an exciting growth phase as we shape the future landscape of operational technology (OT) and Internet of Things (IoT) cybersecurity. Our AI-driven platform safeguards critical infrastructures across more than 68 countries, serving large-scale enterprises and government sectors spanning energy, manufacturing, transportation, and resource management.

Key Responsibilities

• Serve as the main technical contact for a set portfolio of enterprise and industrial clients, ensuring their cybersecurity platforms operate seamlessly.
• Conduct routine health assessments, optimize sensor setups, refine alert systems, and manage upgrade processes to maintain optimal platform performance.
• Drive faster adoption of new capabilities by designing and implementing features, integrations, dashboards, and custom queries tailored to client needs.
• Create and maintain comprehensive, client-specific documentation, operational workflows, and use cases; deliver training sessions on new software releases and best practices.
• Investigate technical incidents, coordinate support tickets and return merchandise authorizations (RMAs), and collaborate with Technical Support to resolve root causes.
• Provide clients with weekly activity reports and updates on upcoming plans.
• Collaborate with Customer Success, Product, and Engineering teams to influence product roadmap prioritization and communicate user feedback.

Required Qualifications

• Minimum of two years’ experience in technical support, systems administration, or technical consulting roles.
• Solid understanding of networking fundamentals including OSI model, TCP/IP, VLANs, and general network architectures.
• Familiarity with network devices such as firewalls and switches.
• Foundational knowledge of cybersecurity concepts, including Active Directory, packet capture (PCAP) analysis, and security architecture principles.
• Hands-on experience with operating systems like Windows, FreeBSD, Unix, Linux, along with virtualization and basic scripting or API manipulation.
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills, with professional fluency in English.
• Ability to manage multiple customer engagements independently and prioritize tasks effectively.

Preferred Attributes

• Experience in OT/ICS environments and familiarity with their specific protocols.
• Previous work with Nozomi Networks or comparable cybersecurity platforms.
• Relevant certifications such as CompTIA Security+, Network+, CCNA, GICSP, or equivalents.
• Over two years in customer-facing roles within cybersecurity vendors or system integrators (including pre-sales, professional services, technical account management, or customer success management).

Company Culture & Values

Nozomi Networks leads OT and IoT cybersecurity, defending vital infrastructure worldwide by offering unmatched network visibility, threat detection, and operational insights. We prioritize innovation, integrity, and customer success, encouraging an inclusive environment that values diverse perspectives as a strength.

Employee Benefits

• Health & wellness programs tailored to your location
• Financial benefits
• Support for work-life balance
• Exceptional flexible time-off policies

Additional Information

Selected candidates will undergo background verification. Beware of fraudulent job offers and communication. Our official openings are only available through authorized channels.

For questions regarding privacy or to exercise your data rights, contact provided resources within our privacy policy.