Depot Administrator

About the Role and Company

Located in Bodelwyddan LL18 5TY, our company is a leader in 24-hour Breakdown and Recovery Services with over four decades of experience. We provide support year-round to Local Authorities, Emergency Services, Motoring Organisations, private companies, and the general public nationwide. Due to growth and new contract awards, we are seeking a Depot Administrator to enhance our busy Crewe depot team. This permanent position involves working Monday to Friday, 08:30 to 17:30, with occasional Saturday mornings. The pay rate is £13.00 per hour, paid weekly, and full training will be provided.

Key Responsibilities

• Manage vehicle bookings in and out through both internal and external systems.
• Verify that correct charges are applied and paperwork aligns with system records.
• Process payments via online portals and at the counter.
• Conduct general administrative tasks including data entry, filing, and coordinating duties.
• Handle inbound and outbound phone calls, accurately recording relevant information.
• Communicate and liaise effectively with customers, emergency services, authorities, insurance companies, and colleagues.
• Support smooth daily operations of the depot and maintain communication with drivers and managers.
• Ensure all documentation complies with company procedures and GDPR regulations.
• Perform daily reconciliation of payments and financial records.
• Adhere to company policies, legal requirements, and procedures.

Required Skills and Experience

• Outstanding telephone etiquette and communication abilities.
• Keen eye for detail and high accuracy in work.
• Able to work efficiently under pressure while managing multiple priorities.
• Positive mindset and team-oriented approach.
• Strong organizational and problem-solving capabilities.
• Excellent customer service and interpersonal skills.
• Understanding of commercial practices and operational cost management.
• Proficient in Windows-based applications; full system training will be provided.
• Ability to work independently and collaboratively within a team.
• Possession of a full, clean driving license.
• Capability to pass Police National Vetting, which is a mandatory requirement.

Benefits and Additional Information

• Stable, full-time employment with an established company.
• Competitive hourly salary with opportunities for overtime.
• Supportive and inclusive team environment.
• Comprehensive training on company systems.
• Prospects for career development within a growing organization.