Delivery Coach – Digital & Technology

Overview

Based in Wellington, this fixed-term contract role for 24 months at Kiwibank involves contributing to our purpose of making New Zealanders better off by fostering excellence within our Digital & Technology teams. As a Delivery Coach, you will play a vital role in elevating team capabilities, enabling effective delivery, and championing smarter working methods across the D&T landscape.

Key Responsibilities

• Collaborate with Product Managers, Engineers, and Delivery squads to reinforce agile methodologies and enhance delivery performance.
• Coach teams on continuous improvement in planning, collaboration, and delivery aligned to company goals and customer outcomes.
• Serve as a trusted advisor to business leaders and squads, guiding them through complex challenges, embracing change, and embedding sustainable delivery practices.
• Cultivate a culture that embraces continuous improvement, experimentation, and delivery excellence beyond individual teams.

Experience and Skills Required

• Proven background in Agile delivery, coaching, or senior delivery roles within complex and dynamic environments.
• Strong track record of coaching teams and stakeholders to boost delivery capabilities, using facilitation skills in workshops, ceremonies, and strategic discussions across diverse groups.
• Deep knowledge of Lean, Agile, and Flow principles, with the ability to convert data insights into actionable improvements.
• Familiarity with tools like Azure DevOps, Planview Viz, or similar platforms for monitoring delivery performance and driving continuous enhancements.
• Competence in coaching teams on data literacy to enable interpretation of performance metrics for informed decision-making and prioritization.
• Hands-on experience leveraging AI technologies (such as Copilot, AI assistants, automation tools) to augment coaching efforts, generate insights, and optimize delivery processes.
• Application of Lean, Six Sigma, or comparable methodologies to achieve measurable gains in delivery efficiency, quality, and flow.

Preferred Additional Experience

• Exposure to working in financial services or other regulated industries.
• Familiarity with DevOps practices and modern engineering workflows.
• Possession of Agile, coaching, or delivery-related certifications.
• Experience supporting large-scale transformational or change management initiatives.

Employee Benefits and Culture

• Opportunity for flexible working arrangements tailored to individual and organizational needs.
• One wellbeing day granted per quarter to prioritize employee health and work-life balance.
• Attractive perks including discounted banking services and comprehensive support packages for new parents.
• Commitment to social responsibility as a certified B Corporation, Pride Pledge partner, the first New Zealand bank with the Gender Tick, and an accredited Living Wage employer.

Application Notes

Applications will be reviewed continuously throughout the advertisement period with the potential for early closure. Responses may be delayed due to high application volumes. Recruitment agencies are not engaged for this position at this time.